Remote Technical Support Specialist

Turnitin; A distancia; MXN 545,000 - 728,000; Jornada completa

Descripción de la vacante

A global education technology company is seeking a Technical Support Representative to join their Product Support Team. The role involves delivering client support, resolving technical queries, and working in a fast-paced environment. Ideal candidates will possess strong problem-solving and communication skills, as well as experience in customer support. The successful applicant will thrive in a remote-first culture that prioritizes well-being and professional growth. Join a team dedicated to enhancing integrity in education.

Servicios

Health care coverage

Education reimbursement

Competitive paid time off

Mental health platform access

Parental leave

Formación

• Fluent spoken and written English is essential.
• Excellent computer skills with familiarity in Windows, Mac, Linux.
• Ability to work in fast-paced environments and understand customer requests quickly.

Responsabilidades

• Provide technical support via email and phone, ensuring problem resolution.
• Triage support cases in a timely manner, achieving first contact resolution.
• Collaborate closely with the global support team.

Conocimientos

Problem-solving skills

Communication skills

Ability to manage multiple tasks

Problem-solving skills

Communication skills

Educación

Bachelor’s degree or minimum 2 years experience in customer support

Herramientas

Microsoft Office

Learning Management Systems (Blackboard, Moodle, Canvas)

Salesforce

Descripción del empleo

A global education technology company is seeking a Technical Support Representative to join their Product Support Team. The role involves delivering client support, resolving technical queries, and working in a fast-paced environment. Ideal candidates will possess strong problem-solving and communication skills, as well as experience in customer support. The successful applicant will thrive in a remote-first culture that prioritizes well-being and professional growth. Join a team dedicated to enhancing integrity in education.