Remote Technical Support Consultant for Enterprise B2B

Supportyourapp-1; Ciudad de México; Remote; MXN 560,000 - 1,007,000; Full time

Benefits offered by this job

Fixed schedule: remote

Remote work opportunity

USD compensation

International team environment

Referral rewards

No time-tracking

Career development support

Job summary

SupportYourApp is seeking a Technical Support Consultant to lead client onboarding, diagnose complex connectivity issues, and guide enterprise IT teams. You will work across cloud and on‑premises environments, using tools like LDAP/AD, PowerShell, and Kubernetes to investigate data flows and permissions.

You will provide multi‑channel support of enterprise clients, document findings, and contribute to product improvements. A strong English level and 2+ years in technical B2B support are required.

Qualifications

• Must have excellent English communication (C1) for speech and writing.
• 2+ years in Technical Support, Application Support, or Technical Account Management in B2B software environments.
• Strong understanding of data storage, security, and access across cloud/on‑premise platforms (M365, Google Workspace, AWS, Azure).
• Knowledge of cloud architecture (SaaS/IaaS), networks, and enterprise access controls.
• Experience navigating centralized logging platforms to trace data flows and issues.

Responsibilities

• Act as the main technical lead for client onboarding, data scanning, and environment discovery troubleshooting.
• Diagnose and resolve connectivity issues to ensure secure metadata collection across client data systems.
• Resolve discovery errors and guide client IT teams on directory fixes.
• Audit service logs, error patterns, and system behavior to isolate bugs and misconfigurations.
• Translate findings into actionable guidance for client IT admins and internal teams.
• Assist IT teams in configuring secure network paths and access permissions.
• Document and escalate unresolved core product issues to engineering for rapid resolution.
• Track recurring issues to recommend product improvements and reduce downtime.
• Provide high-touch, multi-channel technical support (email, tickets, and live sessions) for enterprise clients.

Skills

Excellent English

2+ years experience in Technical/Apps/

Tools

LDAP

Active Directory (PowerShell, ADUC)

Linux (Ubuntu)

Kubernetes (kubectl)

SQL basics

Job description

SupportYourApp is seeking a Technical Support Consultant to lead client onboarding, diagnose complex connectivity issues, and guide enterprise IT teams. You will work across cloud and on‑premises environments, using tools like LDAP/AD, PowerShell, and Kubernetes to investigate data flows and permissions.

You will provide multi‑channel support of enterprise clients, document findings, and contribute to product improvements. A strong English level and 2+ years in technical B2B support are required.