Remote Technical Account Manager: Commerce & Partnerships

Hopper; A distancia; MXN 1,282,000 - 1,649,000; Jornada completa

Descripción de la vacante

A leading travel technology company is seeking a Technical Account Manager to serve as a technical liaison for multiple partners. Responsibilities include managing partner queries, overseeing technical triage, and improving workflows. Ideal candidates should have strong communication skills, technical fluency, and experience in technical-customer roles. This position offers a unique opportunity to work in a dynamic, remote environment with competitive salary and benefits.

Servicios

Competitive salary

Pre-IPO equity packages

Work-from-home stipend

Open communication with management

Dynamic teams with massive impact

Formación

• An excellent communicator who can build trust.
• Comfortable operating across several partners simultaneously.
• Adept at turning ambiguity into clarity.

Responsabilidades

• Serve as the primary technical point of contact for multiple partners.
• Assess and validate reported issues before escalating to engineering.
• Improve intake workflows and triage processes.

Conocimientos

Excellent communication skills

Analytical skills

Organizational skills

SQL proficiency

Technical fluency

Educación

Experience in a technical-customer role

Herramientas

SQL

BI Tools

Zendesk

Descripción del empleo

A leading travel technology company is seeking a Technical Account Manager to serve as a technical liaison for multiple partners. Responsibilities include managing partner queries, overseeing technical triage, and improving workflows. Ideal candidates should have strong communication skills, technical fluency, and experience in technical-customer roles. This position offers a unique opportunity to work in a dynamic, remote environment with competitive salary and benefits.