Remote Tech Support Engineer - SaaS & On-Call

Varicent; A distancia; MXN 915,000 - 1,283,000; Jornada completa

Descripción de la vacante

A leading SaaS company is seeking a remote Technical Support Engineer to assist clients with complex issues. You will collaborate with cross-functional teams to ensure exceptional support experiences. Ideal candidates have over 2 years of technical support experience, strong SQL skills, and the ability to quickly resolve technical issues. This role offers market-leading compensation and wellness programs.

Servicios

Market Leading Compensation Package

Wellness Programs

Comprehensive Employee Insurance Coverage

Remote Work Flexibility

Continuous development opportunities

Formación

• 2+ years of experience in a technical support role, ideally in SaaS.
• Ability to explain technical concepts to non-technical users.
• Experience working under pressure in a high-volume case environment.

Responsabilidades

• Resolve technical issues through investigation and analysis.
• Provide multichannel support via CRM, email, and video conferencing.
• Collaborate with Engineering and Product teams for issue resolution.

Conocimientos

Technical support experience

SQL and relational databases

Client-server architecture

Log analysis and troubleshooting

Network fundamentals

REST APIs

Communication skills

Linux environment

Cloud platforms (AWS)

Descripción del empleo

A leading SaaS company is seeking a remote Technical Support Engineer to assist clients with complex issues. You will collaborate with cross-functional teams to ensure exceptional support experiences. Ideal candidates have over 2 years of technical support experience, strong SQL skills, and the ability to quickly resolve technical issues. This role offers market-leading compensation and wellness programs.