Remote Support Engineer, FinTech API & Cloud

Sardine; Ciudad de México, Monterrey; Hybrid; MXN 450,000 - 750,000; Full time

Benefits offered by this job

Generous cash and equity compensation

Remote-first culture

Flexible paid time off and Year-end

Health insurance, dental, and vision (

Job summary

Sardine is seeking an experienced Support Engineer to own the technical and functional customer support experience end-to-end across our API-driven platform. You’ll collaborate with customers, third-party providers, and internal engineering teams to troubleshoot and resolve issues, acting as a product expert in a fast-paced, remote-first environment.

This role requires strong technical acumen, independence, and a customer-centric mindset, with the ability to work across time zones and contribute

Qualifications

• 5+ years in a technical support, support engineering, solutions engineering, or software engineering role
• Advanced English proficiency and fluency in Spanish
• Strong understanding of web technologies, APIs, and cloud infrastructure

Responsibilities

• Be the first point of contact of customers and quickly and efficiently understand their needs and requests via various channels (email, chat, phone)
• Own, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to the customers
• Be a key source of knowledge on the Sardine risk and payment platform, APIs, SDKs, the underlying web-stack technologies, and best practices
• Be innovative and forward-thinking with time to create valuable tools and documentation that will help our team and clients be more successful and self-sufficient
• Provide high-quality technical support to customers via various channels
• Troubleshoot and resolve issues promptly and effectively
• Collaborate with customers to understand their needs and provide tailored solutions
• Develop and maintain in-depth knowledge of Sardine to effectively troubleshoot and resolve customer issues.
• Stay updated on product enhancements, new features, and industry best practices.

Skills

Customer support

APIs

SQL

Postman

Cloud infrastructure

B2B SaaS

Spanish

English

Tools

Postman

Job description

Sardine is seeking an experienced Support Engineer to own the technical and functional customer support experience end-to-end across our API-driven platform. You’ll collaborate with customers, third-party providers, and internal engineering teams to troubleshoot and resolve issues, acting as a product expert in a fast-paced, remote-first environment.

This role requires strong technical acumen, independence, and a customer-centric mindset, with the ability to work across time zones and contribute