Remote SaaS Customer Support Specialist for Fitness Tech

DaySmart Software; A distancia; MXN 578,000 - 615,000; Jornada completa

Descripción de la vacante

A dynamic tech company is seeking a Customer Support Representative to join their remote-first team. This role involves providing exceptional support to customers through various channels while fostering strong relationships and understanding their needs. The ideal candidate has at least 3 years of experience in a SaaS environment and is passionate about helping others succeed. With a collaborative culture focused on growth and development, you'll play an essential role in helping our customers thrive on our platform.

Servicios

Friendly team atmosphere

Full support and training

Formación

• At least 3 years in a SaaS-based customer support or customer success role.
• Confident in writing and speaking in English.
• Organized and able to manage time well.

Responsabilidades

• Provide exceptional support via chat, email, video, and call.
• Guide customers in using TeamUp's features.
• Build strong relationships with customers.

Conocimientos

Effective communication

Tech-savviness

Problem-solving

Team collaboration

Descripción del empleo

A dynamic tech company is seeking a Customer Support Representative to join their remote-first team. This role involves providing exceptional support to customers through various channels while fostering strong relationships and understanding their needs. The ideal candidate has at least 3 years of experience in a SaaS environment and is passionate about helping others succeed. With a collaborative culture focused on growth and development, you'll play an essential role in helping our customers thrive on our platform.