Remote Production Operations Lead for Customer Service

Revolut Ltd; A distancia; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading financial technology company is seeking a Production Operations Manager in Mexico City. The successful candidate will manage a team of up to 100 agents, focusing on optimizing processes and enhancing customer service. Ideal candidates should hold a 2:1 degree and have experience in a KP-focused environment. This position offers flexibility to work from home, alongside numerous benefits including a subscription that enhances customer service capabilities.

Servicios

Free Revolut Metal subscription

Flexible working hours

Health benefits

Formación

• Experience managing a team in a KP-focused environment.
• Strong communication and collaboration skills.
• Ability to work flexible hours and adapt to remote work.

Responsabilidades

• Manage and optimize operations processes.
• Lead and support a team of up to 100 agents.
• Collaborate with product teams to improve customer service.

Conocimientos

Process optimization

Data-driven decision making

Team management

Educación

2:1 degree

Descripción del empleo

A leading financial technology company is seeking a Production Operations Manager in Mexico City. The successful candidate will manage a team of up to 100 agents, focusing on optimizing processes and enhancing customer service. Ideal candidates should hold a 2:1 degree and have experience in a KP-focused environment. This position offers flexibility to work from home, alongside numerous benefits including a subscription that enhances customer service capabilities.