Remote Operations & Client Success Director

HireLATAM; A distancia; MXN 1,000,000 - 1,500,000; Jornada completa

Descripción de la vacante

A technology-focused company is looking for a Remote Operations & Client Success Director. This role involves leading operations, enhancing client relationships, and optimizing workflows. Candidates should have a strong background in project management, B2B sales, and digital marketing. The role offers a competitive salary of $4,000 - $7,000 USD/month, flexible work hours, and opportunities for growth within the organization. Applications must include a voice or video recording.

Servicios

Equity participation

Flexible work arrangements

Direct exposure to industry networks

Formación

• 1–3 years outbound B2B sales experience required.
• 3+ years project management experience essential.
• 3–5 years agency experience in digital marketing.

Responsabilidades

• Oversee operations across all service lines.
• Improve customer satisfaction and drive referrals.
• Manage and optimize workflows in ClickUp.

Conocimientos

B2B sales experience

Project management

SEO knowledge

Emotional intelligence

Time management

Leadership

Educación

PMP certification

Herramientas

ClickUp

Go High Level

Descripción del empleo

Job Title: Remote Operations & Client Success Director (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $4,000 - 7,000 USD/month depending on experience paid via bank direct deposit or Wise

Schedule: Monday-Friday, 9:00am - 5:00pm or 7:00am - 3:00pm Pacific Time

Job Overview

We are seeking a Director of Operations & Customer Success to elevate our client experience, optimize delivery operations, and drive meaningful growth through improved retention, satisfaction, and referrals. The ideal candidate is operationally excellent, empathetic, entrepreneurial, and committed to creating lifelong fans of our company.

Responsibilities

Operational Leadership

• Oversee day-to-day delivery operations across all service lines (SEO, Meta, Google PPC, etc.).
• Implement and maintain quality control processes ensuring consistent service excellence.
• Ensure timely execution of all deliverables and project milestones.
• Lead internal communication rhythms, reporting, and accountability.

Client Success & Growth

• Develop strong client relationships and proactive communication cadences.
• Improve customer satisfaction scores, retention, and overall sentiment.
• Drive referrals from existing client base (target: 5–10 per quarter).
• Identify and execute upsell opportunities (target: 3–5 per month).

Process & Systems Optimization

• Manage and improve workflows in ClickUp (minimum 2 years required).
• Utilize Go High Level to support automation and customer lifecycle management.
• Create and refine automation systems to improve efficiency (2+ years required).
• Leverage EOS or PMP methodologies for operational discipline and structure.

Qualifications, Skills and Key Competencies

Experience

• 1–3 years outbound B2B sales experience.
• 3+ years project management experience.
• 3–5 years agency experience in the digital marketing space.
• Hands‑on experience with SEO, Meta Ads, and Google PPC environments.
• 2+ years working in ClickUp.
• PMP certification required.

Skills & Attributes

• Entrepreneurial mindset with ownership mentality.
• High emotional intelligence and empathy.
• Exemplary time management and organization.
• Strong leadership by example.
• Goal‑oriented and driven to improve both client and team outcomes.

Bonus

• 2+ years GHL (Go High Level) experience preferred.
• Automation expertise (minimum 2 years preferred).
• Experience leading AI automation projects.
• EOS certification preferred.

Benefits

• Equity participation in the company.
• Flexible work arrangements.
• Opportunity to work at the intersection of energy and technology.
• Direct exposure to venture capital and energy industry networks.

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED

Your application cannot be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will automatically disqualify.

Mandatory Knockout Questions

Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely

To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder

All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!