Remote Major Incident Response Tech Lead

Capgemini; Estado de México; Híbrido; MXN 800,000 - 1,200,000; Jornada completa

Descripción de la vacante

A global technology consulting leader in Mexico seeks an experienced Major Incident Response Technical Lead to manage critical incidents and drive improvements in service delivery. Candidates must have at least 7-9 years of Major Incident Management experience with a Bachelor's in Computer Science or equivalent. This role offers competitive compensation, flexible arrangements, and comprehensive benefits, aiming to foster an inclusive culture.

Servicios

Competitive salary and performance-based bonuses

Comprehensive benefits package

Career development opportunities

Flexible work arrangements

Dynamic and inclusive work culture

Private Health Insurance

Pension Plan

Paid Time Off

Formación

• Minimum of 7-9 years in Major Incident Management with international scope.
• Direct hands-on experience in managing major incidents.

Responsabilidades

• Manage Production Incidents and Problems effectively.
• Own the company's production operational health.
• Develop strong partnerships with IT stakeholders.

Conocimientos

Major Incident Management

Leadership & Assertive Communication

Strategic and Structured Thinking

Service Reliability Engineering

Observability and Troubleshooting

Full English Proficiency

Educación

Bachelor's Degree in Computer Science or related discipline

Herramientas

ITSM

Dynatrace

Cloud Computing

Excel

SharePoint

ThousandEyes

ExtraHop

SevOne

FullStory

Descripción del empleo

A global technology consulting leader in Mexico seeks an experienced Major Incident Response Technical Lead to manage critical incidents and drive improvements in service delivery. Candidates must have at least 7-9 years of Major Incident Management experience with a Bachelor's in Computer Science or equivalent. This role offers competitive compensation, flexible arrangements, and comprehensive benefits, aiming to foster an inclusive culture.