Remote Linux Support Engineer — Grow with Open Source

Canonical; A distancia; MXN 1,094,000 - 1,460,000; Jornada completa

Descripción de la vacante

A leading technology firm is hiring an Associate Support Engineer to provide top-notch technical support for customers using Ubuntu and other open-source products. This globally remote role will require strong troubleshooting skills and the ability to manage customer relationships effectively. The ideal candidate will have technical education, a passion for Linux, and experience in cloud environments. The company offers a dynamic workspace with opportunities for personal development and international travel for team events.

Servicios

Personal learning budget

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Employee Assistance Programme

Travel opportunities for team events

Formación

• Ability to learn quickly and thrive under pressure.
• Experience supporting virtualized environments.
• Strong written and verbal communication skills in English.

Responsabilidades

• Provide technical support for customers using Ubuntu.
• Own cases from assessment to resolution.
• Draft technical notices and maintain knowledge base.

Conocimientos

Linux troubleshooting

Excellent communication skills

Experience with cloud computing

Networking knowledge

Educación

Undergraduate degree in a technical subject

Herramientas

KVM

VMWare

Virtual Box

Descripción del empleo

A leading technology firm is hiring an Associate Support Engineer to provide top-notch technical support for customers using Ubuntu and other open-source products. This globally remote role will require strong troubleshooting skills and the ability to manage customer relationships effectively. The ideal candidate will have technical education, a passion for Linux, and experience in cloud environments. The company offers a dynamic workspace with opportunities for personal development and international travel for team events.