Remote LATAM Customer Support Lead | Team & Ops

TripleTen; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading online education provider is seeking a Customer Support Lead for their LATAM team. This role involves managing client requests, inspiring teamwork, and ensuring operational excellence. Candidates should have a degree in a related field, at least 3 years in customer support or operations with 2 years in leadership. Fluency in English and Spanish is required. This position offers a 100% remote working environment with a flexible schedule.

Servicios

100% remote collaboration

Convenient schedule for LATAM

Professional development opportunities

Comfortable digital office environment

Formación

• 3 years of experience in customer support or operations management.
• 2 years in a leadership role managing client-facing teams.
• Fluency in English and Spanish.

Responsabilidades

• Lead and manage a Customer Support Stream.
• Establish and refine processes to ensure efficient operations.
• Inspire and coach the team, fostering a high-performance culture.

Conocimientos

Leadership

Negotiation

Operational Excellence

Analytical Skills

Problem Solving

Customer Service

Educación

Bachelor’s degree in Operations, Business Management, IT or related field

Herramientas

HubSpot

Descripción del empleo

A leading online education provider is seeking a Customer Support Lead for their LATAM team. This role involves managing client requests, inspiring teamwork, and ensuring operational excellence. Candidates should have a degree in a related field, at least 3 years in customer support or operations with 2 years in leadership. Fluency in English and Spanish is required. This position offers a 100% remote working environment with a flexible schedule.