Remote LATAM Client Onboarding Specialist

WeTravel; A distancia; MXN 900,000 - 1,261,000; Jornada completa

Descripción de la vacante

A travel technology firm is seeking an experienced Client Onboarding Specialist to join their team in Mexico. This role involves supporting new customers and collaborating with various teams to ensure smooth onboarding processes. You will generate project plans, manage client relationships, and lead training sessions remotely. The ideal candidate is fluent in English, has strong project management skills, and is comfortable working independently. Enjoy benefits like unlimited paid time off and annual team off-sites.

Servicios

Unlimited paid time off

Work remotely for 4 weeks annually

Annual team off-site

Formación

• Fluent in English (bonus points for other languages).
• Passionate about educating customers.
• Comfortable working independently in a remote environment.

Responsabilidades

• Collaborate closely with Sales and customers.
• Provide personalized training to new customers.
• Address potential pain points before they occur.

Conocimientos

Fluent in English

Project management

Customer service

Attention to detail

Organized and proactive

Experience in travel tech or SaaS

Herramientas

HubSpot

Slack

Confluence

Loom

Descripción del empleo

A travel technology firm is seeking an experienced Client Onboarding Specialist to join their team in Mexico. This role involves supporting new customers and collaborating with various teams to ensure smooth onboarding processes. You will generate project plans, manage client relationships, and lead training sessions remotely. The ideal candidate is fluent in English, has strong project management skills, and is comfortable working independently. Enjoy benefits like unlimited paid time off and annual team off-sites.