Remote IT Support Technician – Digital Workplace

Essity; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global leader in consumer products is seeking an IT Support Analyst fluent in English and Spanish. In this role, you will provide first-line IT support primarily to internal customers, handle technical requests, and collaborate with teams globally. You should have 1-2 years of IT service support experience, preferably in a global context, along with strong customer-oriented skills. This position offers a diverse and collaborative environment to grow your career.

Servicios

Competitive benefits

Learning opportunities

Flexible work environment

Formación

• 1 to 2 years experience in IT service support, preferably in a global organization.
• Fluent in English and Spanish, with remote and phone-based support experience.
• Knowledge in hardware/software support and customer satisfaction.

Responsabilidades

• Provide 1st line IT support for internal customers worldwide.
• Contribute to customer satisfaction and suggest efficiency improvements.
• Handle tickets and user administration tasks for IT support.

Conocimientos

Customer oriented

Communication & interpersonal relationship skills

Technical support knowledge (hardware/software)

Fluent in both English and Spanish

Herramientas

Office 365

Active Directory

Ticketing systems

Descripción del empleo

A global leader in consumer products is seeking an IT Support Analyst fluent in English and Spanish. In this role, you will provide first-line IT support primarily to internal customers, handle technical requests, and collaborate with teams globally. You should have 1-2 years of IT service support experience, preferably in a global context, along with strong customer-oriented skills. This position offers a diverse and collaborative environment to grow your career.