Remote IT Helpdesk Engineer — Global Support

Jonckers; A distancia; MXN 546,000 - 912,000; Jornada completa

Descripción de la vacante

A global technology company seeks an IT Helpdesk Engineer to provide remote support for IT incidents and service requests. The ideal candidate will have 3+ years of experience in helpdesk roles and strong troubleshooting skills. Responsibilities include configuring and maintaining IT infrastructure, supporting user accounts within Microsoft 365, and facilitating onboarding processes. This position offers opportunities for professional growth in a collaborative global IT team environment.

Formación

• 3+ years of experience as an IT Helpdesk Support Specialist.
• Experience working with ticketing (ITSM) systems.
• Advanced understanding of Microsoft 365 apps and services.

Responsabilidades

• Provide global remote user support.
• Build, configure, and deploy laptops and desktops.
• Administer user accounts within Microsoft 365.

Conocimientos

Full professional proficiency in English

Effective multi-tasking skills

Strong troubleshooting and problem-solving skills

Service-oriented mindset

Educación

Bachelor’s Degree in Technology, Computer Science, or related field

Herramientas

Microsoft 365

Ticketing (ITSM) systems

Descripción del empleo

A global technology company seeks an IT Helpdesk Engineer to provide remote support for IT incidents and service requests. The ideal candidate will have 3+ years of experience in helpdesk roles and strong troubleshooting skills. Responsibilities include configuring and maintaining IT infrastructure, supporting user accounts within Microsoft 365, and facilitating onboarding processes. This position offers opportunities for professional growth in a collaborative global IT team environment.