Remote IT Desktop Ops Manager – AMER (Mexico)

Hitachi Vantara Corporation; A distancia; MXN 1,457,000 - 1,823,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Manager for IT Desktop Operations. This role requires overseeing a dedicated team, ensuring service delivery to internal customers across multiple regions, and managing endpoint asset processes. Candidates should possess strong ITIL guidance, management experience, and the ability to foster a customer-centric service model. With industry-leading benefits and a commitment to diversity, this position offers the opportunity to make a significant impact in a supportive environment.

Servicios

Industry-leading benefits

Flexible work arrangements

Support for holistic health and wellbeing

Formación

• 5+ years of IT people management experience.
• 2+ years in IT service.
• Fluent in English (spoken and written).

Responsabilidades

• Ensure the team meets Service Level Agreements (SLAs).
• Manage a team of 7 experienced direct reports.
• Oversee end-point asset management processes.
• Collaborate with other IT teams for service delivery.

Conocimientos

IT people management

ServiceNow ITIL modules

Customer-centric service model

ITIL guidance

Strong communication

Educación

Bachelor's degree in Business Administration or IT

Descripción del empleo

A leading technology company is seeking a Manager for IT Desktop Operations. This role requires overseeing a dedicated team, ensuring service delivery to internal customers across multiple regions, and managing endpoint asset processes. Candidates should possess strong ITIL guidance, management experience, and the ability to foster a customer-centric service model. With industry-leading benefits and a commitment to diversity, this position offers the opportunity to make a significant impact in a supportive environment.