Remote Frontline Support Specialist — Part-Time

Deliverect; A distancia; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A leading tech platform is seeking a Frontline Support Specialist in Mexico City. This part-time, remote role involves handling customer support requests, ensuring timely issue resolution, and maintaining excellent communication. Candidates should be fluent in English and possess strong organizational skills. The position demands flexibility since it requires work during holidays and weekends on a rotating schedule. Join a dynamic team dedicated to enhancing customer experience and shaping the future of commerce.

Servicios

Dedicated learning budget

Regional compensation and benefits packages

Opportunities for personal growth and development

Formación

• Fluency in English is required.
• Ability to provide timely resolution of customer requests.
• Experience with customer support processes is a plus.

Responsabilidades

• Handle incoming support requests for troubleshooting.
• Interact with various team members to address customer issues.
• Contribute to a stellar customer experience.
• Take ownership of customer escalations.
• Follow structured processes for professional service.

Conocimientos

Strong ownership skills

Excellent structure and organization abilities

Solid communication skills

Adaptability

Strong collaboration skills

Critical thinking

Autonomy

Descripción del empleo

A leading tech platform is seeking a Frontline Support Specialist in Mexico City. This part-time, remote role involves handling customer support requests, ensuring timely issue resolution, and maintaining excellent communication. Candidates should be fluent in English and possess strong organizational skills. The position demands flexibility since it requires work during holidays and weekends on a rotating schedule. Join a dynamic team dedicated to enhancing customer experience and shaping the future of commerce.