Remote Enterprise WordPress Success Engineer

Jobgether; México; Remote; MXN 1,300,000 - 2,786,000; Full time

Benefits offered by this job

Remote work

Open vacation policy

Employee support programs

Professional development

Job summary

Jobgether is seeking a Customer Success Engineer, VIP to support enterprise WordPress environments remotely. You will diagnose complex issues, guide architecture, and collaborate with cross-functional teams to ensure scalable, secure deployments across WordPress core, plugins, and integrations.

The role requires strong technical curiosity, excellent communication, and the ability to work independently in a global, 24/7 support setting with planned weekend/EVENT coverage.

Qualifications

• Experience in a customer-facing technical role, enterprise context preferred.
• Strong knowledge of WordPress core concepts, themes, plugins, and block editor.
• Proficiency debugging code across PHP, JavaScript, HTML, and CSS.

Responsibilities

• Provide advanced technical support via Zendesk and direct customer interactions.
• Troubleshoot complex incidents and production problems.
• Offer architectural guidance for enterprise WordPress deployments.

Skills

WordPress core

WP-CLI

REST APIs

PHP/JS/HTML/CSS

Debugging tools

Customer-facing

Tools

Git

SVN

Kibana

New Relic

WP-CLI

Job description

Jobgether is seeking a Customer Success Engineer, VIP to support enterprise WordPress environments remotely. You will diagnose complex issues, guide architecture, and collaborate with cross-functional teams to ensure scalable, secure deployments across WordPress core, plugins, and integrations.

The role requires strong technical curiosity, excellent communication, and the ability to work independently in a global, 24/7 support setting with planned weekend/EVENT coverage.