Remote Enterprise Customer Success Manager – Cloud & Data

Canonical; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading tech firm is seeking an Enterprise Customer Success Manager. This remote role focuses on enhancing customer satisfaction by providing tailored support and solutions across various products such as Ubuntu and more. Ideal candidates should have over 5 years of IT experience, excellent presentation skills, and proficiency in cloud technologies. The role requires strong interpersonal skills and the ability to manage complex projects effectively. Join a dynamic team that values collaboration and personal development.

Servicios

Twice-yearly team sprints

Personal learning budget of USD 2,000

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Wellness programs

Travel opportunities

Formación

• 5+ years experience in IT-related projects.
• Impeccable customer-facing skills.
• Proficiency in cloud and data centre technologies.
• Strong presentation abilities.
• Team player with internal and external collaboration experience.

Responsabilidades

• Onboard new customers and introduce products.
• Coordinate complex projects with multiple stakeholders.
• Develop engagement plans with Sales and Support teams.
• Manage customer portfolio and identify growth opportunities.
• Conduct business review process with cross-functional teams.

Conocimientos

Customer-facing skills

Cloud technologies

Data centre infrastructure

Excellent presentation skills

Team player

Agile methodologies

Spanish proficiency

Portuguese proficiency

Herramientas

Salesforce

Jira

Descripción del empleo

A leading tech firm is seeking an Enterprise Customer Success Manager. This remote role focuses on enhancing customer satisfaction by providing tailored support and solutions across various products such as Ubuntu and more. Ideal candidates should have over 5 years of IT experience, excellent presentation skills, and proficiency in cloud technologies. The role requires strong interpersonal skills and the ability to manage complex projects effectively. Join a dynamic team that values collaboration and personal development.