Remote Dispatcher & Inside Sales — 100% Remote

Air 1st Heating & Cooling; México; Remote; MXN 715,000 - 1,089,000; Full time

Benefits offered by this job

100% remote work

Collaborative team environment

Performance-based incentives

Growth opportunities

Job summary

A leading HVAC company in Mexico is looking for a Dispatcher to manage inbound calls and dispatch technicians efficiently. You will be the first point of contact for customers, responsible for booking appointments and ensuring high conversion rates. Qualifications include fluency in English and experience in call centers or similar environments. This position offers full-time remote work with competitive pay and performance incentives.

Qualifications

• Must have excellent judgment under time pressure.
• Skilled at using calendars and CRMs.
• Reliable home office setup.

Responsibilities

• Answer inbound calls with empathy and urgency.
• Dispatch technicians based on skill and location.
• Monitor job progress and update customers on ETAs.
• Manage estimates and follow up methodically.

Skills

Fluent English

Call center experience

Proactive communication

CRM skills

Education

Bachelor’s degree (Preferred)

Tools

VoIP softphones

Job description

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