Remote Cx Operations Lead For Tech Saas

Zappy; Xico; A distancia; MXN 1,091,000 - 1,365,000; Jornada completa

Descripción de la vacante

A prominent BPO company is hiring an Operations Manager in Mexico, Veracruz, Xico. The selected candidate will oversee customer support delivery, manage a team, and optimize processes for top technology clients. Applicants should have over 5 years of experience managing remote teams, strong CRM knowledge, and excellent communication skills. This position is essential for enhancing customer experience in a dynamic environment.

Formación

• 5+ years of experience in managing remote teams.
• Strong CRM knowledge and experience.
• Exceptional communication skills.

Responsabilidades

• Oversee customer support delivery and team management.
• Manage escalations to ensure service excellence.
• Optimize processes for improved customer experience.

Conocimientos

Team leadership

CRM knowledge

Communication skills

Process optimization

Descripción del empleo

A prominent BPO company is seeking an Operations Manager to oversee customer support delivery. The ideal candidate will lead a team, manage escalations, and optimize processes to ensure service excellence. This role requires 5+ years of experience in managing remote teams, strong CRM knowledge, and exceptional communication skills. Join us to improve customer experience for top technology clients in a fast-paced environment.