Remote Customer Support Specialist

HireLATAM; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A recruitment agency is seeking a Remote Customer Support Specialist to provide exceptional service and support order fulfillment in the renewable energy sector. The role requires fluent English communication and 1-2 years of experience. You will process customer inquiries via multiple channels and ensure accurate order handling. This fully remote position offers growth opportunities and includes benefits such as paid time off and training. Ideal candidates are organized, adaptable, and proficient in digital communication.

Servicios

Paid Time Off (PTO): 10 days per year

Fully remote position

Professional development opportunity

Direct mentorship from leadership

Payment via Wise

Formación

• Fluent in English with clear communication for customer interactions.
• 1-2 years of experience in customer service or order fulfillment roles.
• Reliable high-speed internet connection and home office setup.

Responsabilidades

• Provide customer service via phone, email, and live chat.
• Process incoming orders with attention to detail.
• Assist with special projects as assigned by the President/Owner.

Conocimientos

Fluent English proficiency

Organizational skills

Customer service experience

Problem-solving mindset

Flexibility and adaptability

Written and verbal communication skills

Descripción del empleo

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we’re your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you’re in the best hands to find your next job opportunity.

Remote Customer Support Specialist (100% Work From Home)

Location: Remote from Latin America

Position Type: Full‑time

Salary: $1,000 – $1,500 USD/month depending on experience, paid via Wise

Schedule: Monday – Friday, 8.5 hrs per day with a 30‑min break between 6:00 am and 6:00 pm Pacific Time

Job Overview

Our client is a leading renewable energy equipment company based in Central Oregon with over 20 years of experience powering homes, businesses, and organizations with clean, sustainable energy solutions. They offer over 1,000 products to contractors, farmers, ranchers, and DIY homesteaders. They specialize in practical, reliable solar energy systems—from off‑grid residential installations to large‑scale commercial projects. Their mission is to make clean, sustainable energy accessible and affordable while providing exceptional consultative system design, product recommendations, and year‑round technical support.

We are seeking a dedicated Customer Support and Order Fulfillment Specialist to join their team and support the President/Owner in day‑to‑day operations. This role is critical to maintaining their reputation for exceptional customer service and efficient order processing. The ideal candidate will be a reliable, organized professional who can seamlessly handle customer interactions across multiple channels while ensuring accurate and timely order fulfillment. This position offers an excellent opportunity to grow with a well‑established company in the thriving renewable energy industry.

Responsibilities

Customer Support (Primary Focus Area)

• Provide exceptional customer service via phone, email, and live chat
• Respond promptly and professionally to customer inquiries about products, orders, and technical questions
• Troubleshoot customer issues and provide solutions with a friendly, helpful approach
• Document customer interactions and maintain accurate records in company systems

Order Fulfillment (Primary Focus Area)

• Review and process incoming orders with attention to detail
• Conduct fraud prevention checks to protect both the company and customers
• Create and manage purchase orders (POs) accurately
• Coordinate and arrange shipping logistics with carriers
• Perform data entry tasks with high accuracy
• Track orders and proactively communicate with customers about order status
• Collaborate with warehouse and vendors to ensure timely fulfillment

General Administrative Support

• Assist with special projects as assigned by the President/Owner
• Identify opportunities to improve processes and efficiency
• Adapt to changing priorities and business needs with flexibility

Qualifications, Skills, and Key Competencies

Required Qualifications:

• Fluent English proficiency with clear, accent‑neutral communication (both written and verbal) – essential for customer interactions
• Strong willingness to learn new systems, processes, and product knowledge
• Previous experience in customer service or order fulfillment roles (1‑2 years preferred)
• Reliable high‑speed internet connection and appropriate office setup for remote work
• Availability to work for an 8.5‑hour period each day Monday through Friday between 6:00 am and 6:00 pm Pacific Time

Essential Skills and Competencies:

• Highly organized with excellent attention to detail and ability to manage multiple tasks simultaneously
• Strong work ethic and self‑motivated approach to responsibilities
• Flexibility and adaptability – willing to do what’s needed to support the team and business
• Sound judgment in handling customer situations and making decisions
• Friendly, professional demeanor that creates positive customer experiences
• Proficiency with computer systems, email, and ability to quickly learn new software platforms
• Strong written and verbal communication skills
• Problem‑solving mindset with ability to work independently
• Integrity and trustworthiness when handling sensitive customer and business information

Preferred Additional Qualifications:

• Experience with e‑commerce platforms (Shopify experience is a plus)
• Familiarity with order management or CRM systems
• Basic understanding of fraud prevention practices
• Experience in the solar or renewable energy industry

Benefits

• Paid Time Off (PTO): 10 days per year (available after 6 months of employment)
• Fully remote position – work from the comfort of your home
• Consistent schedule with no weekend work required (Monday‑Friday only)
• Professional development opportunity to grow skills in the renewable energy industry
• Direct mentorship and training from the President/Owner
• Payment via Wise for convenient international transfers
• One‑month comprehensive training period to ensure your success in the role
• Opportunity to contribute to sustainable energy solutions and environmental impact

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED

Your application cannot be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions

Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer “NO” to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer “YES” as we are only able to hire Latin American talent based in Latin America.

Apply Wisely

To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder

All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!