Remote Customer Support Specialist

DoorDash; Ciudad de México; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading delivery service in Mexico is seeking a Marketplace Live Operations Representative to support partners, customers, and dashers. The role involves handling inbound calls, chats, and emails, managing time-sensitive issues, and maintaining outstanding customer experiences. The ideal candidate has a minimum of 1 year in customer service, fluency in English, and strong technical skills. This position offers competitive compensation and various benefits to support employee well-being.

Servicios

Monthly wellness bonus

Monthly grocery vouchers

Paid personal days

Life insurance

Work-from-home equipment provided

Formación

• At least 1 year of experience troubleshooting customer issues using email, phone, and chat.
• Above average technical fluency, including typing speed of 40 WPM.
• Experience in a fast-paced customer service role.

Responsabilidades

• Handle inbound calls, chats, and emails for DoorDash’s partners and customers.
• Address time-sensitive issues professionally in a timely manner.
• Develop deep expertise in DoorDash’s processes and systems.

Conocimientos

Troubleshooting

Fluent English

Technical fluency

Effective communication

Customer-centric approach

Emotional intelligence

Organizational skills

Descripción del empleo

A leading delivery service in Mexico is seeking a Marketplace Live Operations Representative to support partners, customers, and dashers. The role involves handling inbound calls, chats, and emails, managing time-sensitive issues, and maintaining outstanding customer experiences. The ideal candidate has a minimum of 1 year in customer service, fluency in English, and strong technical skills. This position offers competitive compensation and various benefits to support employee well-being.