Remote Customer Support Engineer - IVR & AAOD Specialist

Avaya Corporation; A distancia; MXN 901,000 - 1,262,000; Jornada completa

Descripción de la vacante

A global enterprise software firm is looking for a Customer Support Engineer in Mexico. The role involves supporting Experience Portal Platforms, developing IVR applications, and troubleshooting issues. Candidates should have 3-6 years of experience, preferably with skills in Avaya products such as IVR, CM, and AES. A Bachelor's degree and training on related products is preferred. This position emphasizes customer orientation and effective communication.

Formación

• 3-6 years of experience in relevant roles.
• Experience with applications using AAOD for IVR development.

Responsabilidades

• Support for Experience Portal Platforms and IVR application development.
• Troubleshoot issues with Experience Portal applications.
• Modify applications developed with AAOD.
• Integrate services and create IVR flows using AAOD.

Conocimientos

Contact Center administration

Avaya products (IVR, CM, AES, Orchestration Designer)

DB queries design

IVR flows development

Collaboration

Communication

Creativity

Problem solving

Customer oriented

Proactivity

Sense of urgency

Educación

Bachelor's degree

Training on Avaya products and IVR flows

Descripción del empleo

A global enterprise software firm is looking for a Customer Support Engineer in Mexico. The role involves supporting Experience Portal Platforms, developing IVR applications, and troubleshooting issues. Candidates should have 3-6 years of experience, preferably with skills in Avaya products such as IVR, CM, and AES. A Bachelor's degree and training on related products is preferred. This position emphasizes customer orientation and effective communication.