Remote Customer Experience Lead

Warner Bros. Discovery; Ciudad de México; A distancia; MXN 732,000 - 1,099,000; Jornada completa

Descripción de la vacante

A global entertainment company in Mexico City is seeking a Team Lead to oversee escalated digital consumer interactions and provide exceptional customer service. The ideal candidate will have a Bachelor’s degree and at least 3 years of experience, with a strong proficiency in customer service and technical skills. This remote position offers a flexible schedule, with responsibilities spanning customer engagement and team support.

Formación

• 3+ years of work experience in related positions.
• Knowledge of mobile apps, connected devices, and TVE technology.
• Ability to type at least 45 words per minute.

Responsabilidades

• Interact daily with customers via email, chat, and other platforms.
• Deliver world-class customer service to stakeholders.
• Participate in and facilitate special projects as required.

Conocimientos

Customer service skills

Strong interpersonal skills

Analytical skills

Technical skills

Educación

Bachelor’s degree or equivalent experience

Herramientas

Zendesk

Office Suite

Descripción del empleo

A global entertainment company in Mexico City is seeking a Team Lead to oversee escalated digital consumer interactions and provide exceptional customer service. The ideal candidate will have a Bachelor’s degree and at least 3 years of experience, with a strong proficiency in customer service and technical skills. This remote position offers a flexible schedule, with responsibilities spanning customer engagement and team support.