Remote Cloud Support Engineer (Ubuntu/Open Source)

Canonical; A distancia; MXN 1,253,000 - 1,612,000; Jornada completa

Descripción de la vacante

A leading tech firm is seeking a Cloud Support Engineer to handle technical needs for customers using Ubuntu and open source products. The role involves investigating reported issues, engaging with customers, and ensuring high satisfaction levels. Ideal candidates should have strong Linux support experience, education in a technical field, and excellent communication skills. Canonical offers a distributed work environment with opportunities for travel and professional development.

Servicios

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel to new locations

Formación

• Professional written and spoken English with excellent presentation skills.
• Track record of going above-and-beyond expectations to achieve outstanding results.
• Ability to travel internationally twice a year for company events.

Responsabilidades

• Investigate issues reported by customers by researching and escalating issues.
• Engage directly with customers and work collaboratively to resolve their issues.
• Ownership of results: Ensure that each support case is handled with the highest possible customer satisfaction.

Conocimientos

Professional written and spoken English

Exceptional academic track record

Hands-on experience supporting Linux systems

Cloud computing expertise

Advanced troubleshooting experience

Programming fundamentals

Extensive Customer support experience

Educación

Undergraduate degree in a technical subject

Herramientas

KVM

OpenStack

Docker

Kubernetes

Descripción del empleo

A leading tech firm is seeking a Cloud Support Engineer to handle technical needs for customers using Ubuntu and open source products. The role involves investigating reported issues, engaging with customers, and ensuring high satisfaction levels. Ideal candidates should have strong Linux support experience, education in a technical field, and excellent communication skills. Canonical offers a distributed work environment with opportunities for travel and professional development.