Remote Cloud Support Engineer for Open Source & Ubuntu

Canonical Group Ltd; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A pioneering tech firm is seeking a Cloud Support Engineer to support customer needs for open source products. This remote position requires strong Linux systems support skills, exceptional problem-solving capabilities, and a customer-centric approach. Candidates should have a technical degree or equivalent experience. The role involves investigating complex issues and engaging directly with customers. A competitive compensation package with various benefits is offered.

Servicios

Personal learning and development budget of USD 2,000

Twice-yearly team sprints in person

Annual compensation review

Employee Assistance Programme

Formación

• Exceptional academic track record from both high school and university.
• Hands-on experience in cloud computing expertise.
• Ability to travel internationally twice a year for company events.

Responsabilidades

• Investigate issues reported by customers.
• Work to resolve complex customer problems related to products.
• Engage directly with customers to resolve their issues.

Conocimientos

Professional written and spoken English

Support for Linux systems

Advanced troubleshooting experience

Customer support experience

Understanding of OS and Application level bugs

Educación

Undergraduate degree in a technical subject

Herramientas

KVM

OpenStack

Docker

Kubernetes

Networking technologies

Descripción del empleo

A pioneering tech firm is seeking a Cloud Support Engineer to support customer needs for open source products. This remote position requires strong Linux systems support skills, exceptional problem-solving capabilities, and a customer-centric approach. Candidates should have a technical degree or equivalent experience. The role involves investigating complex issues and engaging directly with customers. A competitive compensation package with various benefits is offered.