Remote Call Quality Analyst for FinTech Collections

TK Recruitment; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A recruiting agency is seeking a skilled Call Quality Analyst for the debt collection department in Mexico City. The role involves analyzing employee calls, providing feedback, and ensuring compliance with ethical practices. Candidates should have experience in call center environments and quality analysis, along with strong communication skills. A competitive salary, professional development support, and remote work options are offered.

Servicios

Competitive salary and bonuses

Strong professional environment

Opportunity for professional growth

Multicultural work environment

Remote work opportunity

Formación

• Minimum 6-month work experience in a Call Centre Environment as an agent.
• Minimum of 1 year of experience in a quality analysis role.
• Spanish (native), English - not less than Upper-Intermediate.

Responsabilidades

• Analyze and evaluate employees' calls, emails, messages, providing constructive feedback.
• Summarize and track identified errors.
• Work closely with the Supervisor sharing insights and participating in regular meetings.

Conocimientos

Strong communication skills

Analytical skills

Process improvement expertise

Attention to detail

Descripción del empleo

A recruiting agency is seeking a skilled Call Quality Analyst for the debt collection department in Mexico City. The role involves analyzing employee calls, providing feedback, and ensuring compliance with ethical practices. Candidates should have experience in call center environments and quality analysis, along with strong communication skills. A competitive salary, professional development support, and remote work options are offered.