Remote Bilingual Customer Success Specialist

Hilton; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading hospitality company is seeking a Customer Service Specialist to work remotely in Mexico. The role involves delivering customer support for U.S.-based businesses, requiring advanced proficiency in English and Spanish. Ideal candidates should have a minimum of 2 years of customer service experience, excellent communication skills, and the ability to work in a fast-paced environment. This full-time position offers opportunities for career growth and development in a collaborative setting.

Servicios

Career growth opportunities

Professional development

Structured HR support

Formación

• 2+ years of experience in a Customer Service role.
• Experience in using CRM systems is preferred.
• Strong leadership and conflict-resolution skills.

Responsabilidades

• Handle customer calls for U.S.-based small businesses.
• Respond to inquiries via phone, email, and live chat.
• Proactively build and maintain strong customer relationships.

Conocimientos

Advanced English proficiency

Detail-oriented

Excellent communication skills

Active listening

Problem-solving skills

Herramientas

Salesforce

CRM systems

TalkDesk

Descripción del empleo

A leading hospitality company is seeking a Customer Service Specialist to work remotely in Mexico. The role involves delivering customer support for U.S.-based businesses, requiring advanced proficiency in English and Spanish. Ideal candidates should have a minimum of 2 years of customer service experience, excellent communication skills, and the ability to work in a fast-paced environment. This full-time position offers opportunities for career growth and development in a collaborative setting.