Remote AWS Cloud Operations Architect

CDW UK; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global technology solutions provider is seeking a Cloud Operations Architect based remotely from Mexico or the United States. In this role, you will manage cloud operations, act as a key technical expert for customer issues, and drive efficiency initiatives in cloud environments. Ideal candidates should have over four years of AWS-focused cloud architecture experience, excellent problem-solving skills, and the capability to provide hands-on, customer-centric support. This position offers a unique opportunity to work in a dynamic environment and lead critical operational improvements.

Formación

• 4+ years in cloud architecture and operations focused on AWS.
• Strong background in System Administration (Linux and Windows).
• Proficiency in infrastructure-as-code tools (Terraform and CloudFormation).
• Scripting skills (Python or Bash) with AWS SSM or Lambda experience.
• Familiarity with AWS managed services (ECS, EKS, Elastic Beanstalk).
• Knowledge of APM tools (New Relic, DataDog, or Dynatrace).
• Excellent problem-solving skills.
• AWS Professional Certification (required within 90 days of hire).
• Excellent written and verbal communication skills in English.
• Experience providing world-class support in a customer-facing role.

Responsabilidades

• Act as a high-level escalation point for critical customer issues.
• Review and analyze Problem Management tickets and Root Cause Analysis reports.
• Participate in on-call rotation to address urgent customer needs.
• Provide technical guidance for AWS infrastructure implementations.
• Identify trends in monitoring tools and optimize alert thresholds with customers.
• Create and maintain Terraform modules for efficient infrastructure deployment.
• Collaborate cross-departmentally on customer environment improvements.
• Manage the code that handles Mission’s backup, patching, and monitoring tools.
• Review merge requests and provide Change Advisory Board approval.
• Lead Cloud Operations improvement projects, including Terraform module development.

Conocimientos

Cloud architecture and operations expertise

System Administration (Linux and Windows)

Infrastructure-as-code tools proficiency

Scripting skills (Python or Bash)

Familiarity with AWS managed services

Knowledge of APM tools

Problem-solving skills

Excellent communication skills

Customer-facing support experience

Educación

AWS Professional Certification (within 90 days of hire)

Herramientas

Terraform

CloudFormation

Descripción del empleo

A global technology solutions provider is seeking a Cloud Operations Architect based remotely from Mexico or the United States. In this role, you will manage cloud operations, act as a key technical expert for customer issues, and drive efficiency initiatives in cloud environments. Ideal candidates should have over four years of AWS-focused cloud architecture experience, excellent problem-solving skills, and the capability to provide hands-on, customer-centric support. This position offers a unique opportunity to work in a dynamic environment and lead critical operational improvements.