REGIONAL IS OPERATIONS MANAGER - AMERICAS

OP Mobility; León; Presencial; MXN 1,272,000 - 1,637,000; Jornada completa

Descripción de la vacante

A global provider of mobility solutions is seeking a Regional IS Operations Manager for the AMER region. This role will manage IS operations service delivery, ensuring stability and performance, while acting as the primary contact for incident management and service interruptions. The ideal candidate will have 6-8 years of IT operations experience, strong IT service management skills, and a focus on stakeholder engagement. Our company values diversity and equality in the workplace.

Formación

• 6–8 years of IT Operations experience, including 3 years in service delivery management.
• Proven experience managing SLAs and KPIs in a regional or global context.
• Strong understanding of ITSM processes: Incident, Problem, Change, and Release Management.

Responsabilidades

• Manage IS Operations service delivery within the AMER region.
• Act as primary regional contact for major incident management.
• Promote deployment of IS/IT policies and procedures at AMER level.

Conocimientos

Communication and escalation management

Customer-oriented mindset

Leadership skills

Analytical skills

Experience with IT Service Management processes

Educación

Bachelor’s or master’s degree in information systems or Computer Science

ITIL V3 or 4 certification

Project Management or Service Delivery Management certification

Herramientas

SAP

ServiceNow

JIRA

Descripción del empleo

REGIONAL IS OPERATIONS MANAGER - AMERICAS

Hungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution!

OPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems and electrification solutions for all mobility companies. With a €11.4 billion economic revenue in 2023, a global network of 152 plants and 40 R&D centers, OPmobility relies on its 40,300 employees to meet the challenges of transforming mobility.

Our ambition? Provide automakers with cutting-edge equipment and solutions to develop tomorrow’s clean and connected car.

As part of the Global IS Operations team, the Regional IS Operations Leader for AMER is responsible to:

• Manage IS Operations service delivery within the AMER region, in coordination with Global IS Operations Leader and Central Services Teams, ensuring operational stability, performance, and customer satisfaction.
• Act as the primary regional contact for major incident management, urgent standard change coordination, SLA/KPI tracking, and communication.
• Manage the alignment of AMER regional operations with global governance and contributes to the Build-to-Run transition for projects and evolutions.

He/she promotes and supports the deployment of Group IS/IT policies, standards, and procedures at AMER level and drives operational excellence and continuous improvement of IT services delivered in the AMER region, identifying risks, bottlenecks, and improvement opportunities in operational processes.

Main activities:

Support and Corrective maintenance:

• Oversee and manage major IS incidents impacting the AMER region, ensuring rapid response, escalation, and resolution.
• Act as the IS AMER escalation point for critical incidents and service disruptions.
• Maintain clear communication with stakeholders throughout incident lifecycle (major incident bridge management).
• Ensure effective IS post-incident reviews and root cause analysis follow-up.
• Provide regular reporting on IS incident metrics, SLA breaches, and corrective action plans (in coordination with IS Product Operation manager and Central Services Teams).

Administration & Suppervision:

• Ensure AMER project and evolution handovers are executed following the Build-to-Run framework.
• Support local testing, acceptance, and onboarding of new services into operations.
• Manage relationships with external vendors and service partners at AMER level (in coordination with IS Product Operation Manager and Central Services Teams).
• Monitor and optimize AMER IS resources to support operational efficiency (in coordination with IS Product Operation Manager and Central Services Teams).

Standard Change Management:

• Manage urgent standard changes within the AMER region, ensuring risk assessment, coordination, and timely execution.
• Validate AMER operational readiness for change implementations.
• Ensure all changes follow Group IT/IS governance, approval and documentation standards.
• Support communication and scheduling changes with affected Business.
• Track and report regional change performance, identifying areas for improvement.

Required profile and experience:

• Bachelor’s or master’s degree in information systems, Computer Science, or equivalent.
• ITIL V3 or 4 certification (Service Operations or Service Management) preferred.
• Project Management or Service Delivery Management certification (e.g., PMP, PRINCE2) is an advantage.
• At least 6–8 years of IT Operations experience, including 3 years in service delivery management.
• Proven experience managing SLAs and KPIs in a regional or global IS service context.
• Demonstrated success in coordinating Build-to-Run transitions and operational readiness.
• Strong understanding of IT Service Management (ITSM) processes: Incident, Problem, Change, and Release Management.
• Familiarity with ERP (SAP), Integration platforms (EDI, Boomi), and Digital Solutions.
• Experience with monitoring and ticketing tools (ServiceNow, EasyVista, JIRA, etc.).
• Excellent communication and escalation management skills.
• Customer-oriented and proactive in stakeholder engagement.
• Strong analytical, prioritization, & leadership skills.
• Capable of working effectively in multicultural and cross-functional environment.

As a responsible company, OPmobility pays particular attention to diversity and equality within its teams and the Group commits to treat all job applications equally.