Recursos Humanos Shared Service Analyst - Intermediate or Advanced English

Reckitt; Metepec; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A multinational consumer goods company is seeking an HR Shared Service Analyst to manage HR transactions and improve employee experience. Responsibilities include executing benefits enrolment, preparing reports, and supporting various HR processes. Ideal candidates will have a customer-focused mindset, experience with HR services, and proficiency in relevant software tools. Strong English skills are required.

Formación

• Experience in delivering HR services.
• Ability to handle administrative tasks effectively.
• Familiarity with state and federal employment laws.

Responsabilidades

• Execute benefits enrolment and initiate payments.
• Prepare HR reports and analyses on key HR metrics.
• Support HR cyclical processes like talent management.

Conocimientos

Customer experience mindset

Intermediate or Advanced English

Process management

Case Management tool knowledge

Herramientas

MS Excel

MS PowerPoint

MS Access

ServiceNow

SuccessFactors

Descripción del empleo

An HR Shared Service Analyst is part of a particular process team within a function and focuses on delivering ‘Moments That Matter’ to Reckitt employees.

The SA / A provides all administrative and transactional HR services, such as handling queries and providing first‑line advice and guidance. Executes data transactions or system transactions where these cannot be performed by self‑service or automation. Escalates any queries either to the process lead or to the relevant in‑market CoE / Business HR resource.

HR Shared Services Duties & Responsibilities

• Benefits enrolment and initiate payments.
• Gather data and prepare cyclical and ad‑hoc HR reports, scorecards / dashboards, executive presentations, and analyses on key HR metrics utilizing MS Excel, MS Access, MS PowerPoint, ServiceNow, SuccessFactors, or other data analytics / visualization tools.
• Support of HR cyclical processes including year‑end compensation, talent management / succession planning, Employee Opinion Survey, affirmative action and diversity reporting, and various other projects / ad‑hoc requests.
• Maintenance of accurate reporting on HR activities and ad‑hoc reporting per HRBP requests.
• Through analysis, proactively identifies and implements opportunities to improve the customer (employee) experience through changes in protocols internally and through vendors.
• Leads internal and cross‑functional initiatives related to process and quality improvement.
• Prompt research of escalated cases to bring fast resolution.

Requirements

• Delivers functional excellence (operational excellence)
• Process management.
• Understands solutioning and data management.
• Customer experience mindset.
• Executes with excellence.
• State and federal employment laws.
• Case Management tool an added advantage.
• Service industry.
• Intermediate or Advanced English.