Recursos Humanos Shared Service Analyst - Intermediate or Advanced English

Reckitt; Ayapango; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A global consumer goods company is seeking an HR Shared Service Analyst to manage benefits enrollment and HR reporting. The role requires strong process management skills and a customer experience mindset. Candidates should have experience with data analytics tools and knowledge of state and federal employment laws. This position involves supporting HR processes and resolving escalated queries to enhance employee experience. Proficiency in English is necessary for effective communication.

Formación

• Must deliver functional excellence and have experience in process management.
• Must understand solutioning and possess good data management skills.
• Customer experience mindset is essential and a bonus to have is knowledge of state and federal employment laws.

Responsabilidades

• Manage benefits enrollment and process related payments.
• Prepare HR reports and analyses using data visualization tools.
• Support HR cyclical processes including talent management and compensation.
• Ensure accurate reporting per HRBP requests.
• Research escalated HR cases for rapid resolutions.
• Identify opportunities to improve employee experience.

Conocimientos

Functional excellence

Process management

Data management

Customer experience mindset

Intermediate or Advanced English

Herramientas

MS Excel

MS Access

MS PowerPoint

ServiceNow

SuccessFactors

Descripción del empleo

An HR Shared Service Analyst is part of a particular process team within a function and focuses on delivering ‘Moments That Matter’ to Reckitt employees.

The SA / A provides all administrative and transactional HR services, such as handling queries and providing first‑line advice and guidance. Executes data transactions or system transactions where these cannot be performed by self‑service or automation. Escalates any queries either to the process lead or to the relevant in‑market CoE / Business HR resource.

HR Shared Services Duties & Responsibilities

• Benefits enrolment and initiate payments.
• Gather data and prepare cyclical and ad‑hoc HR reports, scorecards / dashboards, executive presentations, and analyses on key HR metrics utilizing MS Excel, MS Access, MS PowerPoint, ServiceNow, SuccessFactors, or other data analytics / visualization tools.
• Support of HR cyclical processes including year‑end compensation, talent management / succession planning, Employee Opinion Survey, affirmative action and diversity reporting, and various other projects / ad‑hoc requests.
• Maintenance of accurate reporting on HR activities and ad‑hoc reporting per HRBP requests.
• Through analysis, proactively identifies and implements opportunities to improve the customer (employee) experience through changes in protocols internally and through vendors.
• Leads internal and cross‑functional initiatives related to process and quality improvement.
• Prompt research of escalated cases to bring fast resolution.

Requirements

• Delivers functional excellence (operational excellence)
• Process management.
• Understands solutioning and data management.
• Customer experience mindset.
• Executes with excellence.
• State and federal employment laws.
• Case Management tool an added advantage.
• Service industry.
• Intermediate or Advanced English.