Quality Sr. Manager North America

Marelli; Aguascalientes; On-site; MXN 1,400,000 - 2,000,000; Full time

Job summary

Marelli is seeking a Head of Quality for its Electronics team, based in Aguascalientes, Mexico. You will drive the regional quality strategy, oversee audits and compliance, and partner with operations, engineering, and procurement to raise quality and customer satisfaction.

You will lead multi-site teams, manage CAPA programs, and advance quality systems to meet ISO/IATF and IPC standards across North America. This role demands strategic leadership and deep quality expertise.

Qualifications

• Bachelor's degree in Engineering, Quality, Manufacturing, Electronics, Industrial Engineering, or related field.
• Master's degree in Engineering, Business, Operations, or Quality Management preferred.
• Six Sigma Green/Black Belt or Master Black Belt preferred.
• Certified Quality Engineer or Certified Quality Manager or equivalent.
• Lead Auditor for ISO 9001, IATF 16949, ISO 13485, AS9100, or relevant standards.
• IPC certification or knowledge depending on business requirements.

Responsibilities

• Define and execute the regional quality strategy for Mexico and North America.
• Lead quality teams across sites, business units, and customer programs.
• Establish common quality standards, processes, tools, and governance.
• Promote proactive quality culture focused on prevention and continuous improvement.
• Serve as senior quality representative for regional leadership and customer escalations.
• Oversee quality control and assurance in electronics manufacturing operations.
• Drive reduction of scrap, defects, and warranty claims.
• Ensure root cause analysis and CAPA using 8D, 5 Why, Ishikawa, DMAIC, and FMEA.
• Collaborate with Operations and Engineering to improve process stability and product quality.
• Lead supplier quality management and high-risk supplier improvements.
• Maintain compliance with ISO/IATF/IPC standards and audits.
• Lead APQP/PPAP and change-management for product launches.
• Drive continuous improvement and cost of poor quality initiatives.
• Build a strong regional quality leadership team.

Skills

Quality management

ISO 9001

Six Sigma

Root cause analysis

FMEA

APQP/PPAP

Lean manufacturing

Audits

Supplier quality

Education

Bachelor's in Engineering/Quality

Master's in Engineering/Operations/Quality

Six Sigma belt certification

Certified Quality Engineer/Manager

Lead Auditor certifications (ISO 9001, IATF 16949, ISO 13485, AS9100)

IPC certification knowledge

Tools

Audit management

Quality data analytics

Process capability analysis

Job description

Become a Part of the Marelli team. We are a global independent automotive supplier with a passion for performance and speed. We are pioneers of the future of mobility. Our story is built on innovation and manufacturing excellence.

Every day, we drive change and co-create what comes next. Our purpose is simple yet ambitious: "Let's push the boundaries together. We aspire to shape future mobility dreams and turn them into reality."

Joining the Marelli[Division]team means becoming a part of something bigger, a place where you can explore your potential, pioneer innovation, [insert here division definition].

As a global yet fast-evolving company, we're looking for team members who want to grow and evolve with us.

Job description:

About the Position:

We are looking for a Head of Quality to join the Electronics team, reporting directly to the Quality Director.

This position is based at our office in Aguascalientes.

As the Head of Quality at Marelli, you will be responsible for driving quality strategy, compliance, and continuous improvement across North America an Mexico Operations. Overseeing quality systems, audits, regulatory/customer requirements, supplier or manufacturing quality, issue resolution, and performance metrics. It partners with operations, engineering, supply chain, and leadership teams to reduce defects, improve process capability, ensure standardization, and protect customer satisfaction.

Your Responsibilities will be:

A. Regional Quality Leadership Define and execute the quality strategy for Mexico and North America in alignment with global electronics division objectives. Lead quality teams across multiple sites, business units, and customer programs. Establish common quality standards, processes, tools, and governance across the region. Promote a proactive quality culture focused on prevention, accountability, and continuous improvement. Serve as the senior quality representative for regional leadership, customer escalations, and major quality reviews.

B. Manufacturing Quality Ensure robust quality control and assurance processes across electronics manufacturing operations. Drive reduction of scrap, rework, defects, escapes, and warranty claims. Oversee process capability, first-pass yield, final inspection, audit readiness, and product release quality. Ensure effective root cause analysis and corrective/preventive actions using structured methods such as 8D, 5 Why, Ishikawa, DMAIC, and FMEA. Partner with Operations and Engineering to improve process stability, manufacturability, and product quality. Act as the senior escalation point for customer quality issues across Mexico and North America. Ensure timely and effective response to customer complaints, claims, scorecards, and audits. Build strong customer relationships through transparency, responsiveness, and demonstrated improvement. Monitor customer quality performance indicators including PPM, returns, complaints, concessions, and field failures. Lead recovery plans for underperforming accounts or critical customer escalations.

D. Supplier Quality Oversee supplier quality performance across the regional electronics supply base. Ensure effective supplier qualification, audits, performance monitoring, and corrective action processes. Partner with Procurement and Supply Chain to manage high-risk suppliers and improve incoming material quality. Support supplier development initiatives to improve capability, consistency, and delivery of conforming products. Drive reduction of supplier-related defects, disruptions, and cost of poor quality.

E. Quality Management Systems and Compliance Ensure compliance with applicable quality standards, customer requirements, and industry regulations. Maintain and improve Quality Management Systems across the region. Support certifications and compliance requirements such as: ISO 9001 IATF 16949, if automotive electronics are involved ISO 13485, if medical electronics are involved AS9100, if aerospace electronics are involved IPC standards, where applicable ESD control standards RoHS, REACH, and other electronics compliance requirements Lead internal and external audit readiness and ensure closure of findings.

F. Product and Process Quality Planning Ensure quality involvement in new product introduction, product transfers, engineering changes, and launch readiness. Oversee APQP, PPAP, control plans, FMEA, validation plans, risk assessments, and production readiness reviews where applicable. Partner with Engineering and Program Management to identify and mitigate quality risks before production release. Ensure robust change management and quality gate processes.

G. Continuous Improvement and Cost of Poor Quality Lead initiatives to reduce cost of poor quality across the region. Identify trends and systemic issues using quality data analytics. Drive improvement projects focused on yield, defect reduction, warranty reduction, process capability, and customer satisfaction. Promote Lean, Six Sigma, problem-solving, and standardized work practices. Benchmark regional performance against global sites and external best practices.

What Qualifications you will bring:

Required

• Bachelor’s degree in Engineering, Quality, Manufacturing, Electronics, Industrial Engineering, or a related technical field.

Preferred

• Master’s degree in Engineering, Business, Operations, or Quality Management.
• Six Sigma Green Belt, Black Belt, or Master Black Belt.
• Certified Quality Engineer, Certified Quality Manager, or equivalent certification.
• Lead Auditor certification for ISO 9001, IATF 16949, ISO 13485, AS9100, or relevant standards.
• IPC certification or knowledge, depending on business requirements.

Other skills that we would welcome:

Technical Skills

• Quality Management Systems
• ISO 9001 and relevant industry standards
• Electronics manufacturing quality controls
• Root cause analysis and corrective action
• FMEA, control plans, APQP, PPAP, MSA, SPC
• Supplier quality management
• Customer quality management
• Audit management
• Lean Manufacturing and Six Sigma
• Data-driven quality performance management
• Risk management and change control
• ESD, IPC, RoHS, REACH, and electronics compliance knowledge

Leadership Skills

• Strategic quality leadership
• Cross-functional influence
• Executive communication
• Customer-facing confidence
• Strong decision-making under pressure
• Ability to lead through ambiguity
• Talent development and team coaching
• Change management
• Continuous improvement mindset
• Strong accountability and ownership

Expectations from you in this position:

• Establishing a clear regional quality strategy and governance model.
• Completing a baseline assessment of all sites, suppliers, and customer quality risks.
• Improving key quality KPIs such as customer PPM, internal defects, and cost of poor quality.
• Strengthening customer confidence and reducing escalations.
• Standardizing corrective action, audit, and quality reporting processes.
• Developing a strong regional quality leadership team.
• Launching high-impact continuous improvement projects.
• Improving supplier quality and reducing supplier-driven disruptions.

About Us:

Marelli is one of the world’s leading global independent suppliers to the automotive sector, with a strong and established track record in innovation and manufacturing excellence. Our goal is to change the future of mobility by working with our customers and partners to create a safer, greener, and more connected world.

Our team supplies all major automotive manufacturers in Asia, Europe, and North and South America and the top racing teams in motorsport world championships. Our technology is purpose-driven and meticulously designed to deliver tangible value that truly matters to our customers.

Our business areas are automotive lighting and sensing, thermal solutions, electronics, green technology solutions, interior experience, propulsion solutions (e-powertrain and powertrain), ride dynamics, motorsport, and aftermarket business.

Within the walls of Marelli, we believe in enabling people to do their best work. Our cultural attributes - Drive Results, Accountable, Entrepreneurial, Inclusive, Innovative, and Aware - are the cornerstones of a new Marelli culture. Be part of it!

At Marelli, we believe in the importance of diversity and inclusion in our workplace. We are committed to nurturing talent in our diverse environment, and we take pride in our various employee resource groups, such as Marelli Women, Brains & Hearts Wellbeing, All Cultures, and Marelli's Rainbow. We believe these groups foster creativity and innovation through the unique perspectives of a multicultural community.