Quality and Training Supervisor

Hilton; Yucatán; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global hospitality company in Yucatán is seeking a Quality and Training Supervisor to manage training programs and support HR policies. The ideal candidate has HR experience, a positive attitude, and strong communication skills. This role emphasizes the importance of delivering excellent customer service and maintaining high standards. Experience in hospitality and a CIPD qualification are advantageous. Full-time position with competitive benefits.

Formación

• Previous experience in HR Officer or equivalent role.
• Committed to delivering a high level of customer service.
• Excellent grooming standards.

Responsabilidades

• Organising, delivering and evaluating training programs.
• Supporting Managers on policies and procedures.
• Managing employee relations issues confidentially.

Conocimientos

HR experience

Positive attitude

Good communication skills

Customer service

Flexibility

Ability to work under pressure

Teamwork

Educación

CIPD qualification or equivalent

Descripción del empleo

EOE / AA / Disabled / Veterans

What will I be doing

As a quality and training supervisor you are responsible for organising delivering and evaluating training programs to deliver an excellent staff experience. An HR Training Officer will also be required to support and advise management on proper policies and procedures.

• Support and advise Managers on proper policies and procedures
• Support the hotel with departmental training requirements
• Organise deliver and evaluate training programmes as required
• Manage succession planning with senior managers during the bi-annual appraisal process
• Manage employee relations issues in the hotel in a confidential manner including disciplinaries grievances and capability
• Ensure absence monitoring is in line with company guidelines
• Maintain online personnel system payroll system and monthly reporting
• Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out
• Ensure completion of training for hotel security fire regulations and other health and safety legislation
• Assist in the organisation of Team Member social events
• Work with local organisations and schools to promote the hospitality industry
• Promote and endorse staff benefits
• Assist and resolve team member and management queries

What are we looking for

• Previous experience in HR Officer or equivalent role
• Positive attitude
• Good communication and people skills
• Committed to delivering a high level of customer service both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions

• CIPD qualified or working towards qualification or equivalent
• Knowledge of hospitality
• Good knowledge of employment law and employee relations
• IT proficiency

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Required Experience

Manager

Key Skills

• ERP Sales
• Compensation
• ABAP
• Humming Bird
• Financial Planning & Analysis
• Archicad

Employment Type: Full-Time

Experience: years

Vacancy: 1