Quality and Training Supervisor

Hilton Worldwide, Inc.; Cancún; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global hospitality company is seeking a Quality and Training Supervisor responsible for delivering and evaluating training programs while supporting management on policies and procedures. The ideal candidate has previous HR experience and possesses strong communication and customer service skills. This role is located at Hilton Cancun and offers an exciting opportunity to promote staff development and wellness.

Formación

• Previous experience in HR Officer or equivalent role.
• Committed to delivering a high level of customer service.
• Knowledge of hospitality and employment law.

Responsabilidades

• Support and advise Managers on proper policies and procedures.
• Organise, deliver, and evaluate training programs.
• Manage employee relations issues, grievances, and capability.

Conocimientos

Good communication and people skills

Flexibility to respond to different work situations

Ability to work under pressure

Ability to work on your own or in teams

Educación

CIPD qualified or working towards qualification

Descripción del empleo

Job Description – Quality and Training Supervisor (HOT0C0OJ)

Job Number: HOT0C0OJ

Work Locations

Hilton Cancun – All Inclusive Carretera Federal Cancun - Tulum Cancun 77569

A quality and training supervisor is responsible for organising, delivering, and evaluating training programs to deliver an excellent staff experience while supporting management on proper policies and procedures.

What will I be doing?

As a quality and training supervisor, you are responsible for organising, delivering, and evaluating training programs to deliver an excellent staff experience. An HR Training Officer will also be required to support and advise management on proper policies and procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Support and advise Managers on proper policies and procedures
• Support the hotel with departmental training requirements
• Organise, deliver, and evaluate training programmes as required
• Manage succession planning with senior managers during the bi-annual appraisal process
• Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability
• Ensure absence monitoring is in line with company guidelines
• Maintain online personnel system, payroll system, and monthly reporting
• Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out
• Ensure completion of training for hotel security, fire regulations and other health and safety legislation
• Assist in the organisation of Team Member social events
• Work with local organisations and schools to promote the hospitality industry
• Promote and endorse staff benefits
• Assist and resolve team member and management queries

What are we looking for?

A quality and training supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in HR Officer or equivalent role
• Good communication and people skills
• Committed to delivering a high level of customer service, both internally and externally
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• CIPD qualified or working towards qualification, or equivalent
• Knowledge of hospitality
• Good knowledge of employment law and employee relations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!