Project Management & Support Specialist (JOB ID: PALMIC1)

Inside Out; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A dynamic drafting support firm is seeking a Full-Time Project Management & Support Specialist. The ideal candidate will be responsible for client communication, project management using Monday.com, and providing administrative support. Applicants must have fluent English with a minimal accent and a proactive work ethic. Familiarity with the construction industry is preferred. This is a remote position with a salary range of $7 - $9 per hour.

Formación

• Fluent English with minimal accent is mandatory for U.S. clientele.
• Bilingual in Spanish is a plus but not mandatory.
• Experience managing projects using Monday.com is ideal.
• Background in construction, engineering, or drafting is preferred.
• Ability to understand and use imperial measurements is critical.
• Must demonstrate a proactive and detail-oriented work ethic.

Responsabilidades

• Serve as the primary point of contact for client communications.
• Manage tasks and deadlines within the Monday.com platform.
• Organize the founder’s email inbox and handle routine correspondence.
• Maintain a friendly and professional communication style with customers.
• Proactively follow up with customers regarding project status.

Conocimientos

Fluent English with minimal accent

Bilingual fluency in Spanish

Project management experience

Understanding of imperial measurements

Proficiency in technology and email organization

Proactive and detail-oriented work ethic

Herramientas

Monday.com

VOIP systems

Descripción del empleo

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Job Title: Project Management & Support Specialist

Job ID: PALMIC1

Industry: Drafting

Location: LATAM

Job Status: Full Time

Work Schedule: 8:30am to 5:00pm EST (30 minute lunch break) Monday to Friday

Salary: $7 - $9 per hour

Target Start Date: ASAP

Role Overview

About the Client:

The client is a dedicated drafting firm based in Lake County, Florida (an hour north of Orlando), specializing in creating plans for permitting to support local contractors and engineers. As a small, rapidly growing business in a local, small-town U.S. market, the founder is seeking to delegate daily operations and client communications to eliminate bottlenecks and significantly improve project turnaround times.

About the Role:

We are seeking a Full-Time Project Management & Support Specialist to serve as the founder's strategic partner and operational backbone. This is a crucial role for a highly proactive, detail-oriented professional who can confidently manage communication with a U.S. small-town clientele. The primary goal is to take full ownership of project administration, client updates, and workflow management, freeing the founder to focus on strategic growth and core drafting work.

1. Client Communication & Front-Line Support (Primary Focus)

• Phone Management: Serve as the primary point of contact, answering all incoming business calls and managing communications (phone, text, email).
• Customer Updates: Confidently provide project updates and status reports to customers, effectively filtering information and relaying only essential details to the founder.
• Proactive Follow-up: Execute consistent follow-up with customers regarding project stages and missing information.
• Professional Tone: Maintain a friendly, clear, and professional communication style aligned with U.S. small-town cultural norms.

2. Project Management & Workflow Execution

• Monday.com Mastery: Organize and optimize all project management tasks, deadlines, and project phases within the Monday.com platform.
• Deadline Management: Proactively monitor and track all project deadlines and deliverables, serving as the accountability partner for the founder's tasks.
• Proposal Support: Assist the founder by streamlining the process of getting proposals done and organizing necessary paperwork.

3. Administrative & Operational Support

• Inbox Triage: Manage and organize the founder’s email inbox, handling routine correspondence and prioritizing tasks.
• Clerical Work: Handle general administrative tasks, scheduling, document organization, and other clerical duties as required.
• System Ownership: Take ownership of establishing and maintaining efficient organizational systems (including the VOIP phone system and email).

Qualifications & Skills

• Accent/Fluency (MANDATORY): Fluent English with a minimal accent is required due to the small-town U.S. clientele.
• Language (Bonus): Bilingual fluency in Spanish is a significant plus.
• Project Management: Proven experience managing projects, tasks, and deadlines, ideally using Monday.com.
• Industry Experience (Preferred): Background or familiarity with the construction, engineering, or drafting industry is highly desirable.
• Imperial measurement understanding (Critical)
• Work Ethic: Must be a proactive, autonomous, and detail-oriented "partner" who anticipates needs and drives results, rather than passively awaiting direction (not just a task follower).
• Technology: Proficiency with email organization, calendar management, and quick learning ability for new systems (including the transition to a VOIP platform).
• AI Knowledge: Would be beneficial.