Program Manager

Karat; Estado de México; A distancia; MXN 279.000 - 390.600; Jornada completa

Descripción de la vacante

A technology company is seeking a Program Manager to enhance the interview process. This role requires 3+ years of project management experience and features responsibilities that include improving key operational metrics and partnering with cross-functional teams. The ideal candidate will have strong organizational skills, proficiency in planning tools, and excellent English communication abilities. This position is available only for residents of Mexico City, supporting remote work with clear process documentation and scalability objectives.

Formación

• 3+ years of experience in program management or project coordination.
• Strong organizational skills with a track record of driving clarity.
• Experience in fast-growing or cross-functional environments.

Responsabilidades

• Identify strategic operational solutions to improve efficiency.
• Partner across teams to design efficient operational workflows.
• Define KPIs and dashboards to monitor performance.

Conocimientos

Program management

Strategic thinking

Data analysis

Organizational skills

Excellent English communication

Herramientas

Asana

Jira

Notion

SQL

Descripción del empleo

Join to apply for the Program Manager role at Karat

The Interview Delivery team is committed to delivering and scaling a seamless interview experience at Karat. As one of the organization’s core teams, we play a critical role in both driving business outcomes and shaping the future of technical recruiting. We work closely with candidates, clients, Interview Engineers, and internal partners to ensure every interview runs smoothly and effectively.

What you will do

As a Program Manager for the Interview Delivery team at Karat, you will play a critical role in driving efficiency, scalability, and operational excellence across Karat’s services. You’ll support cross‑functional initiatives, track and report on key operational metrics, and help design systems that improve the quality and consistency of our delivery.

• Identify strategic operational solutions and drive execution by coordinating cross‑functional initiatives that improve metrics like the interviewer acquisition funnel, scheduling efficiency, and interview quality.
• Partner with teams across Interview Delivery, Client Success, Product, and Engineering to design and implement efficient key operational workflows.
• Define and evolve KPIs and dashboards to monitor performance, highlight emerging trends, and enable proactive data‑driven improvements across operations.
• Identify process bottlenecks and recommend scalable improvements that enhance speed, accuracy, and overall service quality.
• Develop clear documentation and execute communication plans that bring clarity, alignment, and continuity to complex, multi‑team/stakeholder initiatives.

The experience you will bring

• 3+ years of experience in program management or project coordination, ideally in a fast‑growing or cross‑functional environment
• Demonstrated ability to elevate operational execution with strategic thinking, prioritization, and structured problem‑solving
• Strong organizational and planning skills, with a track record of driving clarity and alignment across multiple stakeholders and competing priorities
• Proficiency with planning and workflow tools (e.g., Asana, Jira, Notion, or other tools) and comfort with data analysis and SQL
• Excellent English written and verbal communication skills
• A proactive, analytical mindset, with a drive to build scalable processes and continuous improvement

This position is only available to candidates residing in Mexico City. While our team operates 100% remotely, we are currently limiting hiring to this specific location. Applications from other cities in Mexico will not be considered at this time.

This position is open to candidates authorized to work in Mexico only. No visa sponsorship provided.

Seniority level: Associate

Employment type: Full‑time

Job function: Project Management, Software Development