Product Support Specialist - Implementation

Lighthouse; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Product Support Specialist in Xico, Veracruz to implement integrated products and provide exceptional customer care. This role involves educating users, resolving inquiries, and collaborating with internal teams. Ideal candidates should be tech-savvy, fluent in English and Spanish, and possess a customer-service mentality. This position offers flexible work environments, competitive compensation, and opportunities for career development, making it a perfect fit for dynamic individuals.

Servicios

Flexible working environment

Flexible time off

Career development opportunities

Formación

• Experience in a customer-facing environment with high satisfaction scores.
• Ability to work cross-functionally and under pressure.
• Background in hotel industry or revenue management principles is a strong plus.

Responsabilidades

• Implement Lighthouse integrated products and provide end user Customer Care.
• Educate users to maximize Lighthouse products and resolve cases.
• Prepare supporting material and product user manuals.

Conocimientos

Tech savvy

Proficient with Google Apps

Excellent written communication

Customer-service mentality

Fluent in English and Spanish

Descripción del empleo

Product Support Specialist - Implementation

At Lighthouse, we're on a mission to disrupt commercial strategy for the hospitality industry.

Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting‑edge business intelligence to unlock their full revenue potential. Backed by $370 million in Series C funding and driven by an unwavering passion for growth, we've welcomed five companies into our journey and have surpassed $100 million in ARR.

Our 700+ teammates span 35 countries and represent 34 nationalities.

What You Will Do

Our Customer Care team advises and guides our wide array of customers as they map any number of business needs to Lighthouse. We are the faces of Lighthouse — genuinely compassionate, strategic‑minded, organized and dedicated. A Product Support Specialist is an experience‑maker for our customers, passionate about working with a variety of hotels to make Lighthouse the common thread that transforms their business.

Where You Will Have Impact

Implement Lighthouse integrated products and provide end user Customer Care; educate and empower users to maximize Lighthouse products; respond to, investigate, and resolve cases via chat or email in a timely manner; manage common integrated product queries and help customers adopt and optimize usage; prepare supporting material and product user manuals; collaborate with Business Development teams and engineering on internal questions and escalations; communicate technical concepts across stakeholders of varying technical ability.

Benefits

Flexible working environment: Home or global office.

Flexible time off and autonomy over work‑life balance.

Collaborative, high‑bar team culture.

Career development through workshops, training, and tools.

Impactful work for 75,000+ users worldwide.

Competitive compensation and referral bonuses.

Who You Are

Tech savvy, proficient with Google Apps.

Proactive problem‑solver with a strong work ethic.

Customer‑service mentality, excellent written communication.

Experience in a customer‑facing environment with satisfaction scores.

Team player, able to work cross‑functionally and under pressure.

Fluent in English and Spanish; other languages a plus.

Background in the hotel industry or revenue management principles a strong plus.

#J-

Equal Opportunity Employer

We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all.

We welcome candidates from all backgrounds, and we actively encourage applications from individuals with disabilities and are dedicated to providing reasonable accommodations throughout the recruitment process and during employment to ensure all qualified candidates can participate fully.