Product Support Specialist

Tria Technologies GmbH; Tlaquepaque; Hybrid; MXN 201,000 - 290,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, vision insurance

Education assistance

Employee development resources

Job summary

Avnet, a global technology distributor, seeks a Product Support Specialist in Tlaquepaque, Mexico. You will support the Semi Product Organization with quote prep, backlog processing, and pricing block orders while maintaining records and collaborating with multiple teams.

The role requires at least two years of related experience, a high school diploma, and strong communication and problem-solving skills. Fluency in more than one language is a plus in a fast-paced, customer-focused environment.

Qualifications

• Must have computer, email, phone, communication and problem solving skills.
• Must be able to multi-task and work in a fast paced environment.
• May require fluency in more than one language.

Responsibilities

• Provide quote preparation, backlog processing, and support to product team members.
• Identify, investigate, and participate in opportunities to improve processes and procedures, including KPIs.
• Ensure good supplier relations and resolve claims and complaints fairly and effectively.
• Maintain and update electronic and/or hard copy records as required.
• Perform other duties as assigned.

Skills

Computer skills

Communication

Problem solving

Multitasking

Languages

Education

High School Diploma or equivalent

Job description

## Product Support SpecialistApply: Tlaquepaque, Jalisco, Mexico: Full time: Posted Today: JR-024800**Who We Are:**At Avnet, relationships matter. We are a global, FORTUNE 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet!**Job Summary:**This role supports the Semi Product Organization and performs the daily activities of proactive ship and debit renewal and releasing ZKE1 and ZOR pricing block orders.**Principal Responsibilities:*** May provide quote preparation, backlog processing, and/or other such support to product team members.* May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.* Ensures that good supplier relations are maintained and claims and complaints are resolved fairly, and effectively.* Maintains and updates electronic and/or hard copy records as required.* Other duties as assigned.**Job Level Specifications:*** Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of the job.* Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.* Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.* Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.* Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.**Work Experience:*** Typically requires a minimum of two years of related experience.**Education and Certification(s):*** High School Diploma or equivalent**Distinguishing Characteristics:*** Must have computer, email, phone, communication and problem solving skills.* Must be able to multi-task and work in a fast paced environment.* May require fluency in more than one language.**What We Offer:**Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.* Generous Paid Time Off* Savings Fund* Paid Holidays* Medical, Dental, Vision and Life Insurance* Education Assistance* Employee Development Resources* Employee Wellness, Leadership Development, and Mentorship Programs* Year-End Bonus* Food CouponsBenefits listed above may vary depending on the nature of your employment with Avnet.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at [phone].