Process Engineer, Ssd, Amazon Customer Excellence System (Aces)

Amazon; Colima; Presencial; MXN 917,000 - 1,377,000; Jornada completa

Descripción de la vacante

A leading e-commerce company in Mexico is looking for a Process Engineer to enhance fulfillment operations. This role demands expertise in Six Sigma and Lean techniques, along with solid project management skills. The ideal candidate will work closely with operational leaders to drive process improvements and achieve operational excellence. Emphasis on data analysis and fluency in English is essential. This position may require travel up to 50% across various sites.

Formación

• Experience using data and metrics to measure impact and determine improvements.
• 3 years of quantitative role experience (engineering, process re-engineering, quality assurance).
• Experience communicating to senior management and customers verbally and in writing.

Responsabilidades

• Evaluate performance objectives and metrics to identify process improvement opportunities.
• Develop and implement standard operating procedures for optimized operations.
• Partner with operational leaders to execute process improvements and stabilize standards.

Conocimientos

Six Sigma tools

Lean techniques

Data analysis

Project management

Fluent English

Educación

Bachelor's degree in relevant field of operations

Master's degree or above in business, engineering, operations, supply chain, transportation, logistics

Lean Six Sigma Green Belt or Black Belt certification

Herramientas

Advanced Excel

Descripción del empleo

About Amazon

At Amazon were working to be the most customer-centric company on earth. To get there we need exceptionally talented bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Amazon Operations

Operations is the heart of Amazon business. We are known for our speed accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every these key roles youll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple : to offer the worlds greatest selection of products and services with the worlds best customer experience.

The Role

Amazon Mexico Fulfillment Operations is seeking a Process Engineer (PE) to work in the ACES (Amazon Customer Excellence Systems) team.

The PE team is a group of operational leaders driving process stabilization standardization and continuous improvement for the Amazon Fulfilment Network. This team is essential to establish best in class network performance across all process paths accelerate implementation of technological advancements and to strengthen the technical acumen and process knowledge for the operational leaders across the network. As Amazon Mexico continues to rapidly grow the SSD Operation and infuse the organization with new talent we need to ensure the operations teams are equipped with the functional expertise to successfully deliver expected gains for technology advances and network-wide process improvements. The team would drive process control and shifting mean performance with the outcome of minimizing variation between shifts building and region to deliver strong OP performance. The team will work closely with other ACES peers launch teams operations engineering and reliability and maintenance (RME) teams to improve the input metrics for each of the process paths by prioritizing and channeling resources to address gaps in these input metrics. This role requires the ability to insist on the highest standards for process execution interpret data and lead through influence to deliver meaningful results translating to tangible productivity efficiency and cost reduction gains across the super region. The individual will be responsible for producing and refining process standards building on current best practices for physical infrastructure and designing operational procedures that is used across the network and beyond.

Key job responsibilities

• Evaluate performance objectives and metrics across the network to proactively identify process improvement opportunities within your assigned process path
• Develop and implement detailed standard operating procedures to support daily operations within optimized operating window for each fulfilment process
• Partner with operational leaders within the FCs to execute implementation of process improvements driving stabilization and standardization across the network
• Deliver coaching and process path information across network of operational leaders in the FCs as it relates to your respective process path to support reduction of variation in process standards and knowledge gaps within FC network
• Execute measure and support communication of project impacts in partnership with the site leaders responsible for day to day operations
• Work with cross-functional teams such as Engineering Learning and Talent Development and CI to deliver capability development projects
• Partner with ACES peers for reviewing critical inputs new training best practice sharing and documentation to drive benchmark performance.

A day in the life

• Evaluate performance metrics to proactively identify process improvement opportunities
• Audit teach and drive execution to the benchmark standards
• Partner with operational leaders to execute standard work and process improvements
• Collaborate with cross-functional teams to deploy network-wide initiatives
• Develop and implement KPI reporting for programs and projects
• Travel up to 50% of the time to various sites across the country

About the team

Amazon Customer Excellence System (ACES)

ACES MX Tenets

1.- We model the behavior and methods we teach.

2.- We set our priorities based on Brilliant Basics. When there is a conflict between two of them a lower level BB may be prioritized only by business decision (i.e. Cost over Quality) considering the initiatives for their long-term benefits.

3.- We dont assume; we research dev1elop document and share standards that build a solid and sustainable foundation for operations always supported by data.

4.- We standardize before we innovate (Dont reinvent the wheel!). Innovation is sought when the current standard has been exploited to the maximum. Challenging a standard will never be the same as not following it.

5.- We value diversity and build inclusive teams as a key factor for standardization and innovation breaking down organizational silos.

ACES MX Vision

Become Worldwide Operations reference by driving Operational Excellence

ACES MX Mission

Promote Amazons culture of innovation and excellence by influencing operations teams to identify prioritize and deploy scalable mechanisms and solutions to optimize resources and achieve business objectives.

Qualifications

• Bachelors degree in relevant field of operations
• Experience with Six Sigma tools and Lean techniques
• Experience experience using data and metrics to measure impact and determine improvements
• Experience in project management including resource planning managing schedules reporting project status and prioritizing tasks
• Speak write and read fluently in English and have the ability to take direction in English
• 3 years of quantitative role (engineering process re-engineering quality assurance) experience
• Masters degree or above in business engineering operations supply chain transportation logistics
• Lean Six Sigma Green Belt or Black Belt certification
• Experience with data analysis (including advanced Excel and database analysis)
• Experience communicating to senior management and customers verbally and in writing

EEO Statement

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.