Pro Customer Service/Sales

Home Depot; Heroica Nogales; Presencial; MXN 540,000 - 812,000; Jornada completa

Descripción de la vacante

A leading home improvement retailer in Mexico seeks a Pro Customer Service/Sales team member dedicated to serving professional customers, such as contractors and commercial clients. This role focuses on delivering outstanding customer service, meeting sales goals, and maintaining strong professional relationships. Responsibilities include assisting customers, managing deliveries, and collaboratively ensuring smooth operations. A strong background in customer service and bilingual communication skills may be preferred for this position.

Formación

• Proficient in customer service with strong communication skills.
• Ability to meet sales goals and drive customer satisfaction.
• Experience with contractors and professional clients is a plus.

Responsabilidades

• Deliver exceptional service to Pro customers throughout their journey.
• Proactively drive sales and manage customer relationships.
• Collaborate with team members to maintain a clean and organized environment.

Descripción del empleo

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

NOGALES

State

AZ

Auto req ID_BR

155571BR

Job Type

Pro Customer Service/Sales

Auto req ID

300045458