Premium SaaS Account Specialist

HighLevel; A distancia; MXN 909,000 - 1,274,000; Jornada completa

Descripción de la vacante

A global sales & marketing platform is seeking an Account Specialist to join their Premium Support Team. This remote role involves serving as a primary point of contact for Premium accounts, resolving complex technical issues, and ensuring excellent client relations. The ideal candidate will have a BA/BS in Computer Science, experience in B2B SaaS support, and outstanding analytical skills. You will actively contribute to customer success by improving product usage and managing account communications effectively.

Formación

• Fluent in English, both spoken and written.
• Strong interpersonal skills to communicate complex concepts easily.
• Proactive in problem-solving with a client-centric approach.

Responsabilidades

• Serve as Premium-facing product generalist and Slack-primary responder.
• Conduct onboarding calls for Premium Support.
• Troubleshoot and resolve complex technical issues via various tools.
• Monitor customer health signals and follow up on any blockers.
• Participate in syncs to stay informed on evolving features.

Conocimientos

Client relations

Technical troubleshooting

Analytical skills

Communication

Problem-solving

Educación

BA/BS in Computer Science

2-3 years B2B SaaS support experience

3+ years technical customer support

Descripción del empleo

A global sales & marketing platform is seeking an Account Specialist to join their Premium Support Team. This remote role involves serving as a primary point of contact for Premium accounts, resolving complex technical issues, and ensuring excellent client relations. The ideal candidate will have a BA/BS in Computer Science, experience in B2B SaaS support, and outstanding analytical skills. You will actively contribute to customer success by improving product usage and managing account communications effectively.