Practicante de Customer Service

MSA, The Safety Company; Santiago de Querétaro; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading safety solutions provider in Querétaro is seeking a motivated Customer Service Representative. The role involves responding to customer inquiries, ensuring high-quality service, and managing quotes and notifications. Candidates should be pursuing a Bachelor's degree in a related field and have at least 6 months of relevant experience. This position offers a valuable opportunity to grow within a purpose-driven company committed to innovation and safety.

Formación

• At least 6 months of experience in a similar role (internship or part-time experience acceptable).
• 1–2 years of experience in contact centers or customer service–related areas preferred.

Responsabilidades

• Respond to and resolve incoming emails from distributors and customers.
• Deliver high-quality customer service to ensure a positive experience.
• Enter and manage quotes, service notifications, RMAs, and CQNs accurately.

Conocimientos

Customer service

Email communication

Time management

Educación

Currently pursuing a Bachelor’s degree (Business Administration, Engineering, International Business, or related fields)

Descripción del empleo

Descripción General

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customer's greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsabilidades

• Respond to and resolve incoming emails from distributors and customers within established response timeframes.
• Deliver high-quality customer service to ensure a positive, consistent, and satisfying customer experience.
• Enter and manage quotes, service notifications, RMAs, and CQNs accurately and in a timely manner while the user is online.
• Submit material delivery dates through customers’ digital platforms.
• Schedule and coordinate deliveries using customers’ digital portals.
• Participate in internal training and personal development courses to strengthen technical and soft skills.

Requisitos

Experience (Required):

• At least 6 months of experience in a similar role (internship or part-time experience acceptable).

Experience (Preferred):

• 1–2 years of experience in contact centers or customer service–related areas.

Education (Required):

• Currently pursuing a Bachelor’s degree (Business Administration, Engineering, International Business, or related fields).