Pmo Service Delivery Management

Ericsson; Xico; Presencial; MXN 800,000 - 1,100,000; Jornada completa

Descripción de la vacante

A global telecommunications leader is seeking a Service Delivery Manager to enhance efficiency and performance within operations. In this role, you will lead service delivery efforts, maintain delivery models, and implement strategies to optimize operations. The ideal candidate should have extensive knowledge in Excel, SQL, and experience with visualization tools like Tableau or PowerBI. Fluency in English is mandatory. Join a diverse team committed to innovation and pushing the boundaries of technology.

Formación

• Strong knowledge in Excel and Access required.
• Experience with SQL and database reporting tools important.
• Fluency in English is essential for this role.

Responsabilidades

• Lead and support service delivery and efficiency.
• Maintain delivery models and strategies.
• Implement service delivery strategy across teams.

Conocimientos

Excel/Access knowledge including VBA programming

SQL, PL/SQL, SQL Server, SSIS knowledge

Tableau or PowerBI experience

PHP programming

Business Objects knowledge

Programming (Python, C#, .NET, Java)

Fluent English

Descripción del empleo

About this opportunity

As a Service Delivery Manager, you accelerate service delivery, efficiency, and performance within and between operations to build an environment that supports global efficiency and profitable growth.

In this role, you will drive the delivery effort to make work more efficient through adequate delivery tools, processes, ways of working, measurements & KPIs, job roles and competence models.

You will support deployment programs and common structures.

You will also identify and execute improvements within the global service delivery organization.

Additionally, you will secure close partnership within the Regions, Global Service Centers, Global Competence Hubs and Business Units to upgrade competence and Knowledge Management practices.

What you will do

• Lead and support Service Delivery
• Maintain delivery models, frameworks, job roles, assessments, and strategies
• Lead sponsors on all levels within Global Service Delivery
• Deploy and implement Service Delivery Strategy
• Provide training and drive knowledge transfer

Qualifications and Skills

• Excel/Access knowledge, including VBA programming to manage and develop custom reports
• SQL, PL/SQL, SQL Server, SSIS knowledge and experience
• Tableau, PowerBI or any other visualization tool
• PHP would be an advantage to manage/develop portal
• Business Objects knowledge to manage/develop reports in BO
• Programming (Python for machine learning, C#, .NET, Java etc.) would be considered a plus
• Fluent English

Why join Ericsson?

At Ericsson, you will have an outstanding opportunity.

The chance to use your skills and imagination to push the boundaries of what’s possible.

To build never seen before solutions to some of the world's toughest problems.

You will be challenged, but you won't be alone.

You will be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer. Learn more.