PLM Systems Support Engineer

Johnson Controls; Ciudad de México; Presencial; MXN 320.000 - 520.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package

Growth opportunities

Supportive work environment

Work-life balance

Meaningful projects

Descripción de la vacante

Johnson Controls seeks an experienced PLM IT Support specialist to monitor and troubleshoot PLM applications, provide end-user assistance, and drive improvements in system performance. You will engage with cross-functional teams to manage changes, tests, and CAD integrations while maintaining clear documentation and knowledge transfer.

The role requires hands-on PLM experience, strong communication, and the ability to support North American business hours.

Formación

• University degree or equivalent combination of education and experience.
• 4+ years of experience in IT support, PLM operations, or a related technical support environment.
• Hands-on experience supporting PLM applications and end-user issue resolution.
• Strong understanding of PLM business processes in engineering or manufacturing environments.
• Experience with incident, problem, and change management practices, preferably within an ITIL-based support model.
• Ability to troubleshoot system, workflow, access, and data issues across multiple services or processes.
• Strong communication, documentation, and stakeholder management skills.
• Ability to support North America business hours and participate in occasional after-hours or weekend support during critical activities.

Responsabilidades

• Monitor and analyze PLM applications and related IT services to identify issues, trends, and opportunities to improve performance.
• Provide end-to-end support for PLM users, including issue investigation, troubleshooting, resolution, and follow-up communication.
• Support PLM system testing activities such as SIT, UAT, regression testing, and hypercare for releases, upgrades, and configuration changes.
• Assist with PLM-CAD integrations, data and workflow management, user access requests, and system configuration support.
• Work with internal teams and stakeholders to transition support knowledge from external resources into the internal team.
• Maintain incident, problem, and change management records and support service continuity through structured ITIL-based processes.
• Prepare clear documentation, knowledge articles, and status updates to improve repeatability and support handover.
• Contribute to reporting on system health, incident trends, and improvement actions.

Conocimientos

IT support

PLM operations

Issue troubleshooting

Documentation

Stakeholder management

Educación

University degree

Herramientas

PTC Windchill

Creo

Autodesk Vault

ServiceNow

Azure DevOps

GitHub

Windows

Linux

Descripción del empleo

Johnson Controls seeks an experienced PLM IT Support specialist to monitor and troubleshoot PLM applications, provide end-user assistance, and drive improvements in system performance. You will engage with cross-functional teams to manage changes, tests, and CAD integrations while maintaining clear documentation and knowledge transfer.

The role requires hands-on PLM experience, strong communication, and the ability to support North American business hours.