Platform Hiring Specialist

DoorDash Mexico; Ciudad de México; On-site; MXN 335,000 - 536,000; Full time

Job summary

DoorDash Mexico is seeking an experienced Platform Hiring Team specialist to manage candidate workflows in Fountain/Greenhouse, review AI-supported recommendations, and finalize hiring decisions. You will coordinate interview scheduling, candidate communications, and offer processes to ensure fast, compliant progressions.

You will work across markets and time zones, maintaining accurate candidate records and escalating issues promptly to improve platform design and efficiency.

Qualifications

• 2+ years in scaled hiring, recruiting coordination, or candidate operations.
• Strong written and verbal communication with a candidate-service mindset.
• Familiarity with applicant tracking systems or workflow tools such as Fountain or Greenhouse.
• Ability to collaborate across cultures, time zones, and changing priorities.

Responsibilities

• Review AI-supported recommendations and finalize candidate progression decisions using approved criteria.
• Coordinate interview scheduling and candidate communications across stages.
• Assist with offer processes and handoffs, escalating issues when needed.
• Escalate pipeline risks, system defects, scoring anomalies, and compliance concerns.

Skills

Recruiting coordination

Sourcing

Candidate operations

Communication

Tools

Fountain

Greenhouse

Job description

The Platform Hiring Team (PHT) is building a centralized, technology-enabled hiring engine for repeatable, scaled hiring roles across supported DoorDash, Deliveroo and Wolt businesses. You'll join the Platform Hiring Team, PHT's system-facing execution arm. This team owns candidate delivery inside the active hiring platform, today Fountain: reviewing AI-supported recommendations, making the final hiring decision, and moving candidates through to offer at speed and scale.

About the Role

You'll work within Fountain, Greenhouse or future ATS systems completing assigned workflows within agreed service windows and approved productivity standards. You'll review AI-supported recommendations, assess interview content, confirm eligibility and rehire status, and make and document the final human candidate progression decision using approved criteria. You'll complete the approved offer flow and promptly escalte pipeline risks, system defects, scoring anomalies, compliance concerns, and recurring workflow friction to your Team Lead.

You’re excited about this opportunity because you will

• Work from shared platform queues and complete assigned workflows within agreed service windows.
• Own assigned candidate cases across application review, candidate contact, interview coordination where required, progression, offer acceptance, system disposition, and accepted-offer handoff.
• Review platform and AI-supported recommendations using approved, job-related criteria.
• Review interview content, eligibility, rehire status, and required hiring information.
• Make and document the final human candidate progression decision within the approved process.
• Maintain timely candidate communication, manage rescheduling or no-show recovery, and close cases professionally.
• Trigger an approved offer video or conduct an offer call based on the role, market, and candidate need.
• Maintain complete, accurate, and compliant candidate records in the active system.
• Escalate low pipeline, system defects, scoring anomalies, compliance concerns, and complex candidate cases.
• Support light sourcing, virtual attraction activity, or online events when assigned and trained.
• Identify workflow friction, recurring exceptions, and opportunities to improve platform design.
• Apply new workflows, playbooks, and quality standards consistently across supported markets.
• Flex across qualified pipelines based on capacity, language, time zone, and business priority.

We’re excited about you because

• 2+ Years of relevant experience in scaled hiring recruiting, sourcing, recruiting coordination, candidate operations, or a comparable service environment. Senior profiles should bring demonstrated end-to-end recruiting ownership.
• Strong attention to detail and comfort completing repeatable work at pace.
• Sound judgment and confidence making fair, evidence-based candidate decisions.
• Clear written and verbal communication with a strong candidate-service mindset.
• Comfort using applicant tracking systems or workflow tools such as Fountain, Greenhouse, or comparable systems.
• Ability to interpret performance data, follow documented standards, and accelerate unusual results.
• Curiosity about automation and a commitment to responsible human review of AI-supported outputs.
• Ability to work collaboratively across cultures, time zones, and changing priorities.

How success is measured

• Profiles and workflows are completed against the agreed capacity and service model.
• Candidate progression decisions meet quality, fairness, and compliance standards.
• Candidate records are accurate, complete, and current.
• Candidate response time, offer handling, and queue aging remain within target.
• Accepted offers move through a complete, timely, and accurate downstream handoff.
• Escalations are timely, clear, and routed to the correct owner.
• Improvement ideas identify measurable time, quality, or risk impact.

Key partnerships
Platform Hiring Team Lead, other Platform Hiring Specialists, Platform Hiring Partners, and the PM Team.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.