Phone Support Specialist with Spanish - Mexico

Revolut; México; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Revolut is seeking a Customer Support Specialist to deliver fast, thoughtful help and own customer issues. You will be the voice of our customers, working with product teams to improve experiences and maintain wow-level service.

This role may include night and weekend shifts, which are fully compensated to support our 24/7 coverage. You’ll provide a seamless experience across in-app live chat, phone, and email while collaborating with international teams to resolve issues and ensure clear,

Formación

• Fluency in English (C1+ level) and Spanish (native/C2 level) per the job post.
• Bachelor’s degree or provisional certificate required.
• Ability to explain complex issues simply and clearly.
• Strong writing, analytical, and IT skills.
• Independent problem-solver with attention to detail and empathy.
• Ability to manage multiple platforms concurrently.
• Highly motivated team player with flexibility.

Responsabilidades

• Provide a seamless customer experience to build confidence in Revolut features.
• Deliver support via in-app live chat, phone, and email.
• Represent Revolut with professional, consistent communication.
• Collaborate with international teams to resolve issues.

Conocimientos

Fluency in English

Fluency in Spanish

Problem solving

Written communication

Attention to detail

Empathy

Multi-platform support

Educación

Bachelor's degree

Herramientas

IT skills

Descripción del empleo

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people.

People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We’re looking for a Support Specialist to take ownership of customer issues, think deeper to find solutions, and contribute to the way we support our customers every day.

To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Providing customers with a seamless experience to ensure confidence in using our features
• Delivering customer support through in-app live chat, phone, and email
• Representing Revolut by ensuring professional and consistent communication with customers
• Collaborating with international teams to resolve customer issues

What you'll need

• Fluency in English (C1+ level)
• Fluency in Spanish (native/C2 level)
• A bachelor's degree (must be able to provide at least a provisional certificate)
• The ability to explain complex issues in an easy and understandable manner
• Great writing, analytical, and IT skills
• To be independent with a problem-solving approach
• Excellent attention to detail
• Empathy and love for helping people
• The ability to handle multiple platforms at the same time
• To be driven and self-motivated with a highly flexible team player attitude

Nice to have

• Experience in banking, financial services, or sales

Compensation range:

Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.