Personal Property Claims Supervisor

AIG; Monterrey; Presencial; MXN 554,000 - 832,000; Jornada completa

Descripción de la vacante

A leading global insurance organization in Monterrey is seeking a Personal Property Claims Analyst Supervisor to manage claims and provide support to policyholders and agents. This role requires a degree in Business or Engineering, and a minimum of 2 years in the insurance industry. The ideal candidate will have strong analytical skills and a focus on operational processes. The position offers a comprehensive benefits package and a culture of inclusion.

Servicios

Comprehensive Total Rewards Program

Professional development benefits

Culture of inclusion and belonging

Formación

• Minimum 2 years of experience in the insurance industry.
• Strategic, results-based leader with analytical focus.
• Technical, regulatory, and legal knowledge.
• Operational process focus, continuous improvement, and NPS satisfaction experience.

Responsabilidades

• Support business segments with expertise and partnership.
• Manage claims review and coordinate with adjusters.
• Provide support to policyholders and agents via email and phone.
• Prepare adjustments and quote similar equipment.

Conocimientos

Attention to detail

Analysis

Customer service

Teamwork

Educación

Degree in Business or Engineering

Descripción del empleo

Personal Property Claims Analyst Supervisor

American International Group, Inc. (AIG) is a leading global insurance organization. We offer a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These various offerings include products and services that help businesses and individuals protect their assets and manage risks.

About the role

• Leadership – Support the business segments with expertise and partnership.
• Claims review – Manage the to‑do list and coordinate with independent adjusters.
• Customer service – Provide support to policyholders, agents, and executives via email and phone.
• Equipment claims adjustment – Prepare adjustments, quote similar equipment, request requirements, and collect signatures for agreements.
• Payments – Process payments to insured, suppliers, and capture entries in the SISE claims system.
• Reserve adjustments – File adjustments in the regulatory electronic repository and close reserves.
• Anti‑money laundering – Request and review AML requirements.
• Bank account registration – Register bank accounts (folio registration).
• Claims notifications – Prepare and distribute rejection letters, prepare notifications to the underwriting team, and interact with SIU.
• Recording recoveries – Record recoveries in the claims system and register non‑cash recoveries in favor of the insured.
• Follow‑up – Follow up on claims assigned to independent adjusters, review reports, and adjust reserves.

Qualifications

• Academic background in Business or Engineering.
• Minimum 2 years of experience in the insurance industry.
• Strategic, results‑based leader with analytical focus.
• Technical, regulatory, and legal knowledge.
• Operational process focus, continuous improvement, and NPS satisfaction experience.
• Supervision, analysis, monitoring, and processing of catastrophe or contingent catastrophe coverage claims.
• Experience managing property, energy, and marine claims for commercial and personal lines.
• Critical skills – attention to detail, analysis, organization, customer service, sense of urgency, teamwork.

Benefits

At AIG, our people are our greatest asset. We offer a comprehensive Total Rewards Program that extends beyond time spent at work to provide benefits focused on your health, wellbeing, and financial security, as well as your professional development to bring peace of mind to you and your family.

Diversity & Inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions, and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities, and Employee Resource Groups (ERGs) across our global chapters.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].