Payments Implementation & Onboarding Specialist

Restaurant365; Torreón; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A cloud-based SaaS provider in Torreón, Mexico, is seeking a Payment Implementation Specialist to manage customer onboarding to their AP Payments platform. This role involves leading onboarding communications, configuring payment systems for clients, and collaborating cross-functionally to enhance customer experience. Candidates should possess strong organizational skills, at least 1 year of relevant experience, and a customer-focused attitude. Bilingual proficiency in English and Spanish is preferred. A dynamic and supportive work environment awaits.

Formación

• 1+ years of experience in implementation, onboarding, or customer support.
• Highly organized, detail-oriented, and self-directed.
• Customer-focused with a continuous improvement mindset.
• Comfortable working in fast-changing, cross-functional environments.

Responsabilidades

• Own onboarding timelines and outcomes from Sales handoff through post-go-live transition.
• Lead onboarding communications, kickoff calls, and alignment on prerequisites.
• Configure AP Payments for verified legal entities and bank accounts.
• Support customers through their first AP Payments run.
• Conduct post-go-live check-ins and structured handoff to Customer Success.

Conocimientos

Implementation experience

Customer support

Organizational skills

Attention to detail

Bilingual (English-Spanish)

Continuous improvement mindset

Herramientas

Salesforce

Freshdesk

Monday.com

Descripción del empleo

A cloud-based SaaS provider in Torreón, Mexico, is seeking a Payment Implementation Specialist to manage customer onboarding to their AP Payments platform. This role involves leading onboarding communications, configuring payment systems for clients, and collaborating cross-functionally to enhance customer experience. Candidates should possess strong organizational skills, at least 1 year of relevant experience, and a customer-focused attitude. Bilingual proficiency in English and Spanish is preferred. A dynamic and supportive work environment awaits.