Part-Time L1 IT Support Associate | Morning Shift

NTT DATA; Región Centro; Presencial; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A leading technology services company is seeking a part-time General L1 Support Associate in Guadalajara, Jalisco. Responsibilities include providing technical support for hardware and software, handling customer support calls, and documenting incident responses. Ideal candidates will have advanced English skills and some experience in IT. The role offers competitive pay and attractive benefits like vacation bonuses and medical insurance.

Servicios

Competitive salary

Grocery Tickets – 12% of base salary

30 days Christmas bonus

12 days of vacations

50% Vacation bonus

Savings funds

5 personal days per year

Medical, life and dental insurance

Discounts with selected optics

Opportunity to grow within the company

Formación

• Availability to work 22.5 hours per week.
• Interest in working morning shift.

Responsabilidades

• Provide general L1 support for hardware and MS Office packages.
• Offer advanced technical support for in-house applications.
• Handle technical support calls and escalate issues as needed.
• Respond to email-generated requests and document incidents.
• Apply diagnostic techniques to identify and solve problems.

Conocimientos

Advanced English

Experience in an IT environment

Customer Service (6 months)

Descripción del empleo

A leading technology services company is seeking a part-time General L1 Support Associate in Guadalajara, Jalisco. Responsibilities include providing technical support for hardware and software, handling customer support calls, and documenting incident responses. Ideal candidates will have advanced English skills and some experience in IT. The role offers competitive pay and attractive benefits like vacation bonuses and medical insurance.